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<p>Quality Assurance Analyst</p><b>Skill required:</b> Quality Checks - Operational Audit &amp; Compliance<br/><b>Designation:</b> Quality Assurance Analyst<br/><b>Qualifications:</b>Any Graduation  <br/><b>Years of Experience:</b>3 to 5 years  <br/><b>About Accenture</b><br/>Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and  Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.  We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and  communities.Visit us at www.accenture.com <br/><b>What would you do?</b> You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers &amp; giving best resolutions. You will also be responsible for closing the fault and complaints within SLA  s.
Quality control is a process by which entities review the quality of all factors involved in production
Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit/validate current control effectiveness and drive improvements wherever required.<br/><b>What are we looking for?</b> •Adaptable and flexible
•Ability to perform under pressure
•Problem-solving skills
•Detail orientation
•Ability to establish strong client relationship <br/><b>Roles and Responsibilities:</b> •In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

Accenture India Private Limited

Quality Assurance Specialist

<p>Quality Analyst</p><p><br></p><p><strong>Skills &amp; Experience We Value:</strong></p><ul><li>Strong foundation in Manual and Automation Testing</li><li>Hands-on experience with Selenium and Playwright</li><li>Proficient in Java, Python, and JavaScript</li><li>Experience building test frameworks from the ground up</li><li>Expertise in API Automation using Rest-Assured</li><li>Solid understanding of Test Strategies &amp; the Test Pyramid</li><li>Familiarity with CI/CD pipelines and DevOps practices</li><li>Exposure to Performance &amp; Security Testing</li><li>Experience in Mobile Testing</li></ul><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Work with a global team of innovators &amp; problem-solvers</li><li>Shape impactful projects that matter to businesses &amp; communities</li><li>Enjoy the freedom to experiment, challenge ideas &amp; drive change</li></ul><p><br></p><p>Apply now: <a rel="noopener noreferrer" href="\&quot;mailto:divya.singh@thoughtworks.com\&quot;" target="_blank">divya.singh@thoughtworks.com</a></p>

ThoughtWorks Technologies India Pvt Ltd

Quality Analyst

<p>Senior Engineer - Testing</p><span class="jobdescription"><div><div><div><h4><b>About SLK</b></h4> </div><div><p>SLK is a global technology services provider focused on bringing AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership, led by an evolutionary mindset. For over 20 years, we've helped organizations across diverse industries - insurance providers, financial service organizations, investment management companies, and manufacturers - reimagine their business and solve their present and future needs.</p><p>At SLK, we champion diversity and inclusion, valuing the unique perspectives and talents each individual brings. We empower specially abled talent by fostering a supportive environment that welcomes every member's abilities. Our goal is to create an innovative workspace enriched by diversity, providing reasonable accommodations to ensure everyone can contribute to our success. We invite candidates from diverse backgrounds to help us build a more inclusive future.</p></div></div><div><div><h4><b>BASIC INFORMATION ON THE POSITION</b></h4> </div><div><p>Position Name: Senior Engineer - Testing</p></div></div><div><div><h4><b>Mandatory/Required Skills &amp; Location</b></h4> </div><div><p>Location:</p><p>Mandatory/Required Skills :</p></div></div><div><div><h4><b>PURPOSE OF THE ROLE</b></h4> </div><div><p>This role is responsible for reviewing Software Requirements, identify test scenarios, design &amp; execute Test cases, create automated test scripts, Defect Management &amp; ensure high quality test deliverables to customer as per project timelines. Assist Test Engineers &amp; Trainees on test scenario, test design &amp; provide inputs to Test Leads on Test estimations, Strategy &amp; planning.</p></div></div><div><div><h4><b>KEY RESPONSIBILITIES AND ACCOUNTABILITIES</b></h4> </div><div><ul><li>Analyse the project test requirements &amp; document test scenarios. Raise clarifications &amp; get it clarified from BAs/Customers</li><li>Derieve Test Scenarios, Develop Test cases, Execute Test cases, review test cases prepared by junior and peers, report Testing status and also create &amp; execute automated scripts.</li><li>Assist Test Leads on Test Estimates, Strategy &amp; Planning, monitoring progress and timely delivery</li><li>Participate in DRB meetings, team meetings and customer calls to provide clarifications or issue resolutions</li><li>Ideas for automation, process improvement (Project/Unit/Org), productivity improvement or develop accelerator/tools/macros</li><li>Adhere to SLK and Project related processes, Security guidelines, process related activities etc</li><li>Participate in all the L&amp;D mandatory initiatives of 6 days training minimum per year.</li><li>Mentor &amp; Coach Test Engineer &amp; Juniors in the team.</li><li>Ensure cost savings for the firm by ensuring high utilisation of one's own time and implementation of newer ideas</li></ul></div></div><div><div><h4><b>EDUCATION QUALIFICATION</b></h4> </div><div><ol><li>BE/B.Tech/ME/M.Tech/MCA/MSc</li><li>Certification: ISTQB</li></ol></div></div><div><div><h4><b>MINIMUM EXPERIENCE REQUIRED</b></h4> </div><div><ol><li>4+ years of testing experience</li></ol></div></div><div><div><h4><b>DOMAIN/ FUNCTIONAL SKILLS</b></h4> </div><div><ul><li>Testing Concepts/Principles, Test Design, Test Execution techniques, Tools - HPQC or any equivalent Test Management tools, Peer Reviews, Understanding of test planning and automation</li><li>BFSI/M&amp;SC domain experience</li><li>Analytical skills, Logical Reasoning</li></ul></div></div></div></span>

SLK Synthetics

Junior Test Engineer

<p>Quality Lead Specialist</p><h4><b><b><b>Job Description Summary</b></b></b></h4>Develop and maintain systems, rules, and processes to ensure fulfillment of internal and external requirements. Ensures that projects and products are capable and will meet specified standards (Preventive). In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.<h4><b>Job Description</b></h4><p><u><b>Roles and Responsibilities</b></u></p><ul><li>GEHC ONLY Creates a Quality culture by driving compliance activities around a specific product, site or region. This includes being responsible for the total quality management system for the business and driving Quality metrics. Ensures quality and regulatory compliance while driving process effectiveness and efficiency. Represents GE Healthcare to external agencies and champions the evolution of the quality culture which includes executing and driving quality objectives, metrics, reporting and operating mechanisms.</li><li>Developing in-depth knowledge of a discipline. Uses prior experience and acquired expertise to execute functional policy/strategy.</li><li>A job at this level is likely to be an individual contributor, with proven interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. Provides informal guidance to new team members. Explains complex information to others in straightforward situations.</li><li>Impacts projects, processes and procedures in own field. The role operates with some autonomy, but is focused on execution of activities/provision of advice within an enabling discipline covered by standard functional practices and procedures. Activities require professional judgment, but may require more senior levels of guidance.</li><li>Utilizes technical expertise and judgement to solve problems. Leverages technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.</li><li><p>Possesses knowledge on QMS parameters with respect to ISO 13485 standards, including but not limited to, prior experience in handling Non-conformances, CAPA, Concessions and Deviations. In-depth and hands-on knowledge on process risk assessment and risk management with respect to ISO 14971 will be a key responsibility.</p></li><li><p><span>Understands the process principles and drives the establishing, monitoring, and maintenance of all key performance indicators for product and process quality, with the support of cross functional teams for ongoing projects and new projects</span></p></li><li><p>Demonstrate knowledge on Medical devices Refurbishment, Repairs and Harvesting.</p></li></ul><p><u><b>Required Qualifications</b></u></p><ul><li>For roles outside of the USA- This role requires advanced experience in the Quality &amp; Healthcare Quality. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).</li><li>For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).</li><li><p>Knowledge of standard and Regulations like ISO 13485, ISO 14971.</p><p>Experienced with both Internal and External Audits in both Auditor and Auditee roles.</p></li></ul><p><u><b>Desired Characteristics</b></u></p><ul><li>Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.</li></ul><p><b><span>Inclusion and Diversity</span></b><span>GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</span></p><p><span>We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.</span></p><p><span>Our </span><b><span>total rewards</span></b><span> are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support</span></p><h4><b><b><b>Additional Information</b></b></b></h4><div><div><div><div><div><div><div><p><b>Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div>

GE Healthcare Private Limited

Senior Quality Analyst

<p>Quality Conformance Manager, Technical Data Support & Services</p><p><span><b><b>Job Description:</b></b></span></p><p><span>As a </span>Quality Conformance Manager<span> (QCM) at TechData, you'll be instrumental in ensuring the deployment of an effective </span>Quality Management System (QMS)<span>. Your expertise will drive continuous improvement and uphold the highest quality standards across our operations. This role goes beyond compliance; it's about building a culture of excellence where </span>Quality and Safety comes FIRST<span>. You'll drive continuous improvement, directly boosting our operational efficiency and customer satisfaction. As a key member of TechData extended leadership team, you'll lead initiatives, influence stakeholders, and empower our teams to achieve ambitious quality targets.</span></p><h4><u><b><b>Key Responsibilities</b></b></u></h4><h4><b><b>Performance Management &amp; Reporting</b></b></h4><ul><li><p>Compute and monitor monthly KPIs<span> (internal and supplier), transforming data into comprehensive performance insights.</span></p></li><li><p>Build and publish monthly performance reports<span>, providing clear visibility on quality metrics.</span></p></li><li><p>Perform Root Cause Analysis (RCA)<span> for any missed KPIs, identifying and addressing underlying issues to prevent recurrence.</span></p></li><li><p>Contribute to and support the Monthly Business Review (MBR)<span>, offering critical quality perspectives.</span></p></li></ul><h4><b><b>Process Compliance &amp; Enhancement</b></b></h4><ul><li><p>Support the local team to ensure unwavering compliance to established processes<span>.</span></p></li><li><p>Liaise effectively with the Process Management Team (PMT)<span>, providing crucial inputs for process updates and cascading changes through engaging awareness sessions.</span></p></li><li><p><span>Act as the </span>local reference point for all process documentation updates<span> </span></p></li><li><p><span>Actively contribute to the </span>surveillance plan definition (M1068)<span>, overseeing its deployment and ensuring timely follow-up on action plans, RCAs, and closure of findings.</span></p></li></ul><h4><b><b>Continuous Improvement &amp; Problem Solving</b></b></h4><ul><li><p><span>Serve as a </span>Practical Problem Solving (PPS) facilitator<span>, driving continuous improvement initiatives by deploying robust problem-solving techniques such as </span>PPS or Plan Do Check Act (PDCA)<span> methods.</span></p></li><li><p><span>Ensure </span>Quality Checks adherence and performance monitoring<span> through spot checks and GEMBA walks.</span></p></li><li><p>Manage the Quality Metrics of the Business Unit<span>, including detailed analysis of the </span>Cost of Non-Quality <span>in line with SID.</span></p></li></ul><h4><b><b>Strategic Collaboration &amp; Project Contributions</b></b></h4><ul><li><p>Collaborate with the Airbus Operating Structure (AOS) network<span> to ensure the effective deployment of AOS bricks within the team.</span></p></li><li><p>Contribute to Business Projects<span> as required, specifically focusing on the quality management scope.</span></p></li><li><p>Set up KPIs and their ID cards for any new job roles<span>, ensuring clear performance objectives from inception.</span></p></li><li><p>Collaborate with the QBOI team in Central<span> as a representative from the Indian local line, actively participating in weekly Task Review Meetings and effectively highlighting local team challenges and concerns.</span></p></li><li><p><span>Participate in monthly </span>PDCA meetings conducted by QBOI for supplier quality<span>.</span></p></li></ul><h4><b><b>Training, Certification &amp; Capability Building</b></b></h4><ul><li><p><span>Participate in the yearly </span>TechData Authoring &amp; Competence Assessment (TACA)<span> exercise with the TACA team for suppliers.</span></p></li><li><p><span>Become a local facilitator for </span>TDT0010 - Technical Data Verification training<span> and </span>TDT001b - V&amp;V Refresher training<span>.</span></p></li><li><p>Conduct comprehensive process awareness sessions<span> (SU.ED.03), covering essential topics like Airbus Business Processes (ABP), Business Management System (BMS), and Contestation process etc within the team.</span></p></li><li><p>Support and certify TechData Authors<span> for Technical Verification Quality Authorization (TVQA), Illustration Verification Quality Authorization (IVQA), and Linguistic Verification Quality Authorization (LVQA) as required.</span></p></li><li><p>Support and coordinate various Technical Data Training (TDT)<span>, both locally and centrally</span><b><span>.</span></b></p></li></ul><h4><b><b>Quality Leadership &amp; Cross-Functional Coordination</b></b></h4><ul><li><p>Contribute to and deploy the local Quality Plan<span>, ensuring alignment with the overall S Quality Plan.</span></p></li><li><p>End to end management of the Internal / External audits for the local Tech Data team,<span> by collaborating with the stakeholders</span></p></li><li><p>Partner with HOs in TechData to drive a strong quality-first behavior<span> across the team.</span></p></li><li><p>Coordinate with local Quality Managers <span>within IISQ to foster idea sharing and cross-collaboration.</span></p></li><li><p>Coordinate and conduct events<span> aiming to boost Quality Mindset within the local region along with other Quality Managers.</span></p></li><li><p><span>Serve as a </span>focal point from India for any ad hoc requirements<span>, both locally and centrally, including supporting suppliers.</span></p></li><li><p>Collaborate with Quality focals within TechData<span> to ensure process adherence and address any local issues within the team.</span></p></li><li><p><span>Act as a </span>coordinator for the Mindset Booster Zone (MBZ)<span> for Customer Services India, planning monthly sessions in both Bangalore and Delhi, and collaborating with the FCR community to ensure resources are well-equipped, ensuring to fulfill the newcomers objective target at Customer Services</span><b><span>.</span></b></p></li></ul><p><b><b><u>Experience,‌ ‌Skills‌ ‌and‌ ‌Competencies‌ ‌requirements</u> ‌</b></b><b><span> ‌</span></b></p><ul><li><p><span>A Degree or Diploma in Aeronautical Engineering or Aircraft Maintenance Engineering </span></p></li><li><p><span>Work experience in customer services/support domain, with knowledge/exposure to in technical documentation </span></p></li><li><p><span>Experience/has knowledge of the Quality Management System (QMS) including deployment of surveillance plan, Solving techniques (PPS, RCA, PDCA, 5 Whys etc)</span></p></li><li><p><span>Working knowledge on Airbus Business Processes (ABP) &amp; Business Management System (BMS)</span></p></li><li><p><span>Knowledge about Quality standard &amp; AOS (Airbus Operational System) </span></p></li><li><p><span>Stakeholder management, proactiveness and good organizational skills</span></p></li><li><p><span>Business communication skills (internal/external) and assertiveness</span></p></li><li><p><span>Good team player, have the ability to collaborate in cross-functional teams </span></p></li><li><p><span>Promoting and putting in place continuous improvement culture</span></p></li></ul><p><b><span>The position may require occasional business trips. </span></b></p><p><b><span>Those candidates with relevant experience ranges between (10 - 15) years are suitable for this requirement.</span></b></p><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><p><span><b><b><b><b>Company:</b></b></b></b></span></p>Airbus India Private Limited<p><b>Employment Type:</b></p>Permanent<p>-------</p><p><b>Experience Level:</b></p>Professional<p><b>Job Family:</b></p>Quality Assurance &lt;JF-QU-QA&gt;<div><div><div><div><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br/>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to </span><span><a href='\"mailto:emsom@airbus.com\"' target='\"_blank\"'>emsom@airbus.com</a>.</span></p></div></div></div></div><p><span>At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.</span></p>

Airbus Group India Pvt Ltd

Quality Specialist

<p>Quality Assurance Specialist</p><b>Skill required:</b> Quality Governance &amp; Services - Operational Audit &amp; Compliance<br/><b>Designation:</b> Quality Assurance Specialist<br/><b>Qualifications:</b>Bachelor of Pharmacy/Master of Pharmacy  <br/><b>Years of Experience:</b>4 to 7 years  <br/><b>Language - Ability:</b>English(International) - Proficient <br/><b>About Accenture</b><br/>Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and  Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.  We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and  communities.Visit us at www.accenture.com <br/><b>What would you do?</b> You will be aligned with our Life Sciences R&amp;D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance &amp; Regulatory, helping the worldâ€™s leading biopharma companies bring their vision to life â€“ enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience.
You will be a part of the Healthcare Management team which is responsible for the administration of hospitals, outpatient clinics, hospices, and other healthcare facilities. This includes day to day operations, department activities, medical and health services, budgeting and rating, research and education, policies and procedures, quality assurance, patient services, and public relations
Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit/validate current control effectiveness and drive improvements wherever required.<br/><b>What are we looking for?</b> •Ability to establish strong client relationship
•Problem-solving skills <br/><b>Roles and Responsibilities:</b> •In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

<p>Quality Auditing Associate Manager</p><b>Skill required:</b> Trust &amp; Safety - Quality Management<br/><b>Designation:</b> Quality Auditing Associate Manager<br/><b>Qualifications:</b>Any Graduation  <br/><b>Years of Experience:</b>10 to 14 years  <br/><b>About Accenture</b><br/>Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and  Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.  We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and  communities.Visit us at www.accenture.com <br/><b>What would you do?</b> You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills.
We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust &amp; Safety community, provides valuable skills to promote individual and collective well-being.  The Global Training Lead role is expected to lead the global training team for the process across multiple locations. Coordinate and oversee internal and external Training operations.In addition, this position establishes and manages relationships between the CD team, Key internal Customer, Clients and other stakeholders.This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support.


 Primary responsibility is to ensure a training and development strategy for the company to support the company’s business plan and to ensure that the employees have the necessary skills to meet their objectives.  He / she remains centrally responsible for all knowledge management initiatives by the team – within the project and  Secondary responsibility is supervision, training, coaching, reporting and leadership.<br/><b>What are we looking for?</b> •	Extensive training experience – Understanding of training tools, techniques, trends and theories. 
•	Instructional Design - Experience in design and development of training content
•	Excellent Communication Skills – orally and in writing
•	Client handling skills
•	Crisis handling skills
•	Negotiation skills
•	Presentation Skills
•	Computer/ MS Office skills
•	Excellent Documentation skills
•	Trend analysis and reporting
•	People Management skills
•	Critical problem solving and issue resolution
•	Team supervision
•	People Development – Feedback &amp; Coaching
•	Ability to multi-task

Behaviors key to the success of this position are: 
•	Continuous improvement focus – result oriented
•	Motivation
•	Ability to Plan and Prioritize
•	Confidence 
•	Analytical thinking
•	Positive outlook
•	Creative and innovative approach
•	Adaptability
•	Ability to exercise sound judgment within established guidelines
•	Relationship Partnering
•	Composure
•	An eye for quality and speed of execution
The Manager will interact with the following people:
•	CD Leadership
•	Operations Managers / Leadership team
•	Quality team
•	Recruitment
•	HR team
•	MIS analyst
•	Facilities and Services their specific Service Provider
•	Communicate critical feedback and best practices from all regions to their Global Training Team POCs
•	Perform global, regional, and site audits as required across multiple regions within their specific Service Provider
•	Define and execute the learning strategy across multiple regions within their specific Service Provider
•	Develop and implement Training Team staffing plans in liaison with Training Managers, and lead the OS Training team performance across multiple regions within their specific Service Provider
•	Report on qualitative and quantitative metrics regarding training, Training DMR metrics, and training sites performance across multiple regions within their specific Service Provider
•	Follow change management processes for routine changes across multiple regions within their specific Service Provider
•	Seek feedback from Service Provider QTP Leads and Senior Agents, OS Trainers and OS Trainees to ensure continuous improvement of the Facebook Global Training program <br/><b>Roles and Responsibilities:</b> •      Ensure adherence of Training Team Key Performance Indicators across multiple regions within their specific Service Provider
•	Attend all Train the Trainers and training related meetings with Facebook training team 
•	Attend and participate on Global Quality Calibration Session within their specific Service Provider
•	Attend Weekly Business Reviews, and Monthly Business Reviews
•	8 to 10+ years of experience in a learning organization within an operations setting
•	8+ years of people management experience in leading teams
•	5+ years of instructional design, performance support, and learning effectiveness measurement
•	Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams
•	Experience identifying and implementing learning modalities at scale including blended, digital self-paced/eLearning, coaching models, video-based learning
•	Experience working with Operations and/or Customer Support teams and knowledge of the learning challenges faced in these environments
•	Experience managing and growing global teams, while keeping pace with changing policies and standards
•	Experience working across a global multicultural and multilingual team, tackling problems and designing business operations

Quality Auditor

<p>Lead Auditor - ISO9K-CMMI</p>Competencies:
•	Mandatory: ISO Standards, CMMI – High Maturity Practices, Agile, DevOps, ISO 9001, ITSM CSM, DevOps and relevant Industry Certifications around these competencies
•	Preferred: CMMI ,ISO 13485, AS9100D, ISO 42001 in addition to above Mandatory Skills. PMP/ Prince 2, CSPO, Certified SAFe Agilist 5.0 Certifications can also apply. Skills:
•	Good knowledge of CMMI Model, ISO 9001 standard, ITIL practices, Distributed Agile methodologies, DevSecOps models
•	Hands-on experience in practicing and implementing Agile and DevOps practices in both Development and Service/Support projects
•	Hands on experience in handling/supporting few accounts or programs
•	Strong Analytical, Inter-Personal, Networking and Presentation Skills
•	Ability to coordinate with Senior Stakeholders from Delivery and Quality
•	Ability to extract process deficiencies based on factual data
•	Strong Communication and Articulation Skills (Oral &amp; Written)
•	Preferred: PMP, ITIL, CSPO, CSM, DevOps Certifications, Certified SAFe Agilist 5.0
Roles &amp; Responsibilities:
•	Periodic strategizing and planning of audits, sampling of accounts 
•	Perform and manage end-to-end Account Level Audit execution alongwith conducting project level audits
•	Seamless execution of audit alongwith Delivery and Quality teams 
•	Clear articulation of risks and business impact from conducted audits
•	Key Risks presentation to Delivery and Quality Leadership
•	Monitoring effective closure of audit findings in a timely manner

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