Transaction Analyst

• Gather data and create reports daily, weekly and monthly to contribute to business operations 
• Research and provide recommendations on performance error investigations, root cause, and resolution 
• Utilize artificial intelligence and automation technologies to optimize transaction processes and improve efficiency 
• Contribute to team projects aimed at innovating transaction management processes and enhancing customer experience 
• Assist in training and guiding team members on transaction processing and customer service best practices 
• Collaborate with internal business partners across LOB’s to leverage technological activities 

• Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, and settling transactions 
• Familiarity with MIS and KPI reporting  
• Demonstrated ability to utilize artificial intelligence and automation technologies to optimize processes and improve efficiency 
• Experience in handling customer inquiries and requests, with a focus on enhancing customer experience 
• Proven ability to contribute to team projects, with a focus on innovation and strategic thinking 
• Experience in training and guiding team members, with a focus on transaction processing and customer service best practices 
• High school diploma or GED required 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.