Payments Lifecycle Associate I

Payments Lifecycle Associate I

• You will define and analyze business flows related to the delivery of TS payment services, while contributing to test and project plans.
• Manage day-to-day processing and operational activities within the required timelines.
• Ensure accuracy and quality is maintained through adequate training and analysis. Ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
• End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
• Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
• Partnering with internal departments and stakeholders to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
• Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
• Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs
• Manage and drive cross-functional initiatives from initiation through delivery, ensuring outcomes meet defined scope, timeline, budget, quality, and risk requirements. 
• Own end-to-end planning, governance, stakeholder management, and execution discipline across hybrid delivery models. 
• Establish and maintain delivery framework, including integrated plans, milestones, dependencies, resourcing, and governance cadence. The role drives day-to-day execution, coordinates across functions and vendors as applicable, and ensures workstreams remain aligned to scope and priorities.

Required Qualifications, Skills and Capabilities:

• 10 years of experience in managing Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving.
• Global experience in payments with good understanding of accounting and money move processes.
• Knowledge and Experience in SWIFT is a must.
• Experience and strong working knowledge of various aspects of cash operations and payments
• Strong organizational skills and operational knowledge. Strong analytical, problem-solving, and written/oral communication skills
• Experience in process re-engineering, project management, problem solving, effective communication, and subject matter knowledge
• Build strong stakeholder relationships and influence across all organizational levels
• Proficiency with standard project tooling and reporting expectations is required.
• Apply strong analytical and problem-solving skills to translate complex data into actionable insights
• Manage projects independently with a proactive and team-oriented mindset

Preferred Qualifications, Skills and Capabilities:

• Bachelor’s Degree in relevant field. Master’s degree (e.g. MBA, MSc, MCom, MCA) preferred 
• Strong PC skills (PowerPoint, Excel, Word and other advanced skills preferred).

Experience Level