Sales Operations & Support Manager

Sales Operations & Support Manager

knowledge of 

• Customer RFQ
• Purchase Order (PO) / Letter of Intent (LOI)
• Bid correspondence
• Sales Order (SO) & CAS
• Commercial and contractual documents
• Legal approvals
• Any other relevant documentation

 

The Project Manager is expected to review all project details and arrange an IKOM with internal stakeholders. Key stakeholders include:

• Sales
• Product Team
• Engineering Team
• SIOP
• Logistics
• Finance

 

Step 3: Customer Kick-Off Meeting (CKOM)

After completion of IKOM, the Project Manager should establish communication with the customer and arrange a CKOM. During this meeting, the PM must:

• Present the overall project scope and plan
• Align all stakeholders on a common understanding

Key elements to be established include:

• Communication matrix
• Reporting formats
• Turnaround Time (TAT) for delivery and service
• Drawing submission and approval timelines

(Refer to the enclosed PPT formate for CKOM details.)

 

Step 4: Manufacturing & Dispatch Coordination

The Project Manager is responsible for:

• Coordinating with SIOP, factory, and sourcing teams ( including external panel integration and battery bank procurement activity ) based on customer demand and lot size
• Monitoring production progress to ensure timely completion of all units
• Coordinating with the customer for Factory Acceptance Testing (FAT) visit, this includes participation from the main customer, consultant, and End customer (e.g., government bodies like MMRDA)
• Ensuring closure of all punch points post-FAT
• Obtaining billing, dispatch, and clearance approvals from customer
• Overseeing timely and safe dispatch of equipment to site

The same process should also be followed for battery bank delivery etc.

 

Step 5: Installation, Commissioning & Project Closure

Upon delivery at site, the Project Manager must:

• Coordinate with the Regional Service Manager to deploy the service team based on site readiness and customer clearance
• Share weekly progress reports with all stakeholders
• Facilitate the following tests: 
  • PAT (Power Acceptance Test) – & ensure closure of punch points (generally performed by main customer & consultant )
  • SAT (Site Acceptance Test) – & ensure final acceptance and closure (generally performed by main customer & consultant & end customer )

Additionally, the PM must ensure:

• Submission and handover of all project documentation (test certificates, warranty certificates, user manuals, etc.) by service team
• Timely billing of services executed by service team
• Monitoring and managing change orders, risks, and issues throughout the project lifecycle.
• present a management level review presentation for the overall review of complete project portfolio..

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

 

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

 Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Experience Level

Mid Level