Operations Lead

Rajasthan Studio

Timings: 9:45 AM – 7:30 PM, Monday to Saturday

Location: N-98, Basement Office, Adinath Nagar, Jaipur (Opposite WTP Mall)

Website: www.rajasthanstudio.com

About Rajasthan Studio

Rajasthan Studio is India's leading platform for niche art and cultural travel experiences, curating personalised, hands-on workshops with award-winning artisans across Jaipur, Jodhpur, Udaipur, Bikaner, Ajmer, and Pushkar. Every experience we offer is a journey — a two-to-six-hour immersive session where a traveller sits with a maestro, learns a centuries-old art form, and walks away with a souvenir they co-created with their own hands.

Recognition & Highlights

ICRT Global Award 2024 — Cultural Diversity

Skift Idea Awards 2025 — Creative Thinkers in Physical Experiences

G20 Tourism Expo, Jaipur — curated art experiences including Kathputli Making for international delegates

GITB 2023 Inaugural Session — curated Miniature Rice Writing experience for guests

Rajasthan Domestic Travel Mart 2023 — Founder & CEO Kartik Gaggar spoke on Responsible Tourism and Sustainable Cultural Experiences at an Outlook-organised session

The Role

We are looking for someone who is equally comfortable hosting a traveller in a potter's studio in Jaipur and pitching a bespoke retreat to a travel agent in London. This is a role for someone who loves travel, believes in the power of culture, and wants to build something meaningful.

You will sit at the heart of everything Rajasthan Studio does — from the moment a traveller discovers us to the moment they leave with a piece of Rajasthan in their hands.

Responsibilities

Community & People Operations

• Hire, onboard, and manage volunteers across multiple cities; assign experiences based on their availability and strengths
• Build genuine, long-term relationships with volunteers — be their go-to person for support, guidance, and timely payouts
• Serve as the primary liaison for artists on the platform; coordinate their participation in experiences, B2B activations, and events; manage relationships and ensure their payouts are handled with care and accuracy

Customer & B2B Communications

• Handle inbound customer enquiries across all channels — WhatsApp, social media, email, and the office number — with warmth and efficiency
• Engage with B2B leads (corporates, travel agencies, event companies, hotels) to understand their goals and co-design customised experience packages
• Plan and pitch tailored art experiences for groups, offsites, MICE events, and tourism programs
• Attend B2B networking events, travel marts, and industry meetups to represent Rajasthan Studio and grow the partnership pipeline

Experience Hosting & Delivery

• Host experiences on the ground — be present, be engaging, ensure every guest leaves with a story worth telling
• Manage bookings end-to-end: confirmation, coordination with artists, logistics, and post-experience follow-up
• Onboard new experiences onto the platform — identify art forms, find the right artists, structure the experience, and get it live

Platform, Listings & Marketing

• Manage listings on the Rajasthan Studio website and third-party travel and experience platforms — keeping content fresh, accurate, and compelling
• Handle social media communications to maintain an active, engaged community presence; coordinate with any content or marketing partners
• Identify and pursue relevant collaborations — with travel influencers, travel agencies, cultural organisations, hotels, and tourism boards
• Monitor website performance and flag any issues to the tech team

Business Strategy & Growth

• Identify new cities, art forms, and traveller segments to expand Rajasthan Studio's footprint
• Track market trends in cultural tourism and experience travel; bring actionable insights to the team
• Help build and refine the B2B sales strategy — pricing, packaging, pitch decks, and outreach
• Think like an owner: spot gaps, propose solutions, and take initiative without waiting to be asked

What You'll Learn

This is not just a desk job. You will get exposure that most people take years to accumulate:

• The full lifecycle of a travel experience business — from curation to marketing to delivery
• How to sell to and manage B2B clients — corporates, travel agencies, event planners, and government tourism bodies
• Community building and artist management in the creative economy
• What sustainable, responsible tourism actually looks like in practice
• How to operate across multiple cities and manage distributed teams
• Knowledge of Rajasthan's extraordinary artistic heritage

What We're Looking For

• 1–3 years in operations, travel, events, community management, or cultural programming.
• Strong communicator — able to build trust with master artisans, curious travellers, and corporate teams
• Genuinely passionate about art, travel, and culture
• Highly organised with an ability to manage bookings, people, and partnerships without things slipping through the cracks
• Comfortable with social media, basic CRM tools, and digital platforms
• Fluency in English and Hindi; willingness to travel