Customer Success Associate
Pearson India Education Services Pvt Ltd
Work from Office
Full Time
Min. 1 yearJob Description
Advanced Associate, Customer Success
What You’ll Do
Execute onboarding tasks related to content license activation, access, and availability using defined processes and checklists.
Guide customers through how to access licensed content, including basic platform navigation and usage guidance.
Ensure customers understand what content they have purchased and where to find it.
Track onboarding completion and escalate content access issues as needed.
Monitor basic content usage and consumption data to identify low‑usage or zero‑usage patterns.
Complete outreach and follow‑up activities focused on content awareness and usage.
Respond to common customer questions related to content access, availability, and consumption.
Maintain accurate documentation and activity tracking in Customer Success systems.
Partner with Content, Support, and Customer Success teams to support issue resolution.
What Will Set You Up for Success
1-2 years of experience in Customer Support, Customer Success, Enablement, or a related role.
Experience supporting digital content platforms or licensed content solutions.
Strong attention to detail and comfort following defined processes and playbooks.
Clear written and verbal communication skills.
A customer‑focused mindset
Experience Level
Mid LevelJob role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / Telesales
Customer Service Executive
Starling PlacementWork from OfficeFull TimeAny experience
Good (Intermediate / Advanced) English
CRM Executive
Hi Living HomesWork from OfficeFull Time
Night ShiftAny experienceBasic English
Process Associate
Sparkline Telecom (Opc) Private LimitedWork from OfficeFull TimeNight ShiftAny experienceGood (Intermediate / Advanced) EnglishCustomer Care Executive
Mervice Infotech Private LimitedWork from OfficeFull TimeAny experienceBasic English
Telecaller
Andromeda Sales & Distribution Pvt LtdWork from OfficeFull TimeMin. 1 yearGood (Intermediate / Advanced) English
Telesales Executive
The Sleep CompanyWork from OfficeFull TimeMin. 1 yearGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 1 to 2 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru/Bangalore at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Bengaluru/Bangalore . Through apna, you can find jobs in 64 cities across India. Join NOW!