Service Delivery Assistant

Job Summary

The Service Delivery Assistant supports the smooth execution of service operations by coordinating with internal teams and clients, ensuring timely delivery of services, resolving issues, and maintaining high levels of customer satisfaction. This role plays a key part in managing day-to-day service requests, tracking performance, and supporting continuous improvement initiatives.

Key Responsibilities

• Assist in managing day-to-day service delivery operations and ensure services are delivered as per agreed SLAs.
• Act as a point of contact for client queries and service requests.
• Track, monitor, and update service tickets or requests using internal systems.
• Coordinate with internal departments (operations, IT, HR, etc.) to ensure timely resolution of issues.
• Maintain accurate records of service delivery activities and documentation.
• Support in preparing reports on service performance, KPIs, and customer feedback.
• Escalate critical issues to senior team members or management when required.
• Help in identifying process improvements to enhance efficiency and service quality.
• Assist in onboarding new clients or services.
• Ensure compliance with company policies, procedures, and service standards.

Required Skills & Competencies

• Strong communication and interpersonal skills.
• Good organizational and time-management abilities.
• Customer-focused mindset with problem-solving skills.
• Basic understanding of service delivery processes or operations.
• Ability to multitask and handle work under deadlines.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Attention to detail and accuracy in documentation.

Educational Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field (preferred).
• Relevant certifications (optional, but advantageous).

Experience

• 1–4 years of experience in service delivery, customer support, operations, or similar roles.
• Freshers with strong communication and organizational skills may also apply.