Team Leader - Contact Centre Inbound
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Sky Service Cards-Team Leader-Sky Channel-Contact Centre Inbound
- Lead and manage the Sky Service Cards inbound contact centre team. - Responsible for overseeing daily operations and ensuring service quality. - Coordinate with team members to achieve performance targets. - Handle escalations and provide guidance to agents. - Maintain communication with stakeholders for smooth workflow. - Ensure adherence to company policies and customer service standards. - Monitor team productivity and implement improvement strategies. - Facilitate training and development for team members. - Drive customer satisfaction through effective team leadership. - Manage resources and schedules to optimize contact centre efficiency.Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Hosur to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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