Analyst II
Tetra Pak
Work from Office
Full Time
Min. 10 yearsJob Description
Analyst II
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.
Job Summary
We are looking for Analyst II in our Chakan ISS Frontline team who serves as the primary technical point of contact for Frontline Operations in SAM market. This role is responsible for delivering high-quality IT support, resolving complex incidents, ensuring service excellence, supporting local and global IT initiatives, and acting as a trusted advisor to business stakeholders.
The position requires strong technical expertise across end-user devices, collaboration platforms, workplace technologies, IT service management processes, and IT asset lifecycle management while driving operational improvements and ensuring a superior user experience
What you will do
- End-user computing support (Windows 10/11, laptops, desktops, printers, peripherals)
- Microsoft 365 and Microsoft Teams support
- IT Service Management (ServiceNow or equivalent ITSM tools)
- Incident, Request and Problem Management
- IT Asset Management and lifecycle management
- Handling end to end life cycle of PR/PO creation process
- Network troubleshooting (LAN, Wi-Fi, VPN)
- Meeting room and Audio-Visual (AV) support
- Hardware and software troubleshooting
- Technical documentation and knowledge management
- Stakeholder and customer relationship management
We believe you have
- Minimum 10-12 years of experience in IT End User Services, IT Service Management, Global Technical Support
- Strong troubleshooting and analytical skills.
- Excellent verbal and written English communication.
- Customer-focused mindset with strong stakeholder management capabilities.
- Ability to work independently at site level and serve as the primary IT contact.
- Knowledge of ITIL processes and service delivery best practices.
- Ability to coordinate with global support teams and vendors.
- Understanding of information security, compliance, and audit requirements.
- Willingness to participate in project implementations and continuous improvement initiatives.
Minimum Education
Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on 23-07-2026.
If you have any questions about your application, please contact Tanvi Maheshwari.
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
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