Center Manager

Timing - 6 AM to 2 PM

Work Week : Tuesday to Sunday (6 days a week) - Monday holiday

Location: Bangalore

Reports To: Cluster Head

Employment Type: Full-time

Job Overview:

As a Centre Manager at Scooled, you will be responsible for the smooth day-to-day operations of the facility, driving business development, ensuring excellent customer service, maintaining facility standards & KPI’s, and leading the on-ground team. You will be accountable for everything that happens during your shift.

Key Responsibilities

1. Operations & People Management

• Oversee daily functioning of all sports areas (Pickleball, Swimming, Turf).
• Implement and monitor SOPs, checklists, and safety standards.
• Create staff rosters, manage attendance, and ensure shift discipline.
• Lead, train, and review staff performance; conduct huddles and reviews.

2. Customer Experience & Community Engagement

• Act as the face of the centre — greet, resolve issues, and gather feedback.
• Monitor and improve member satisfaction and retention.
• Build relationships with parents, members, and local associations.
• Promote Scooled events, tournaments, and programs in the community.

3. Facility & Compliance

• Inspect facilities and coordinate with vendors for maintenance/cleanliness.
• Ensure compliance with safety, first-aid, hygiene, and statutory regulations.
• Oversee CCTV, fire safety, and emergency readiness.

4. Finance & Business Development

• Manage daily cash/digital collections, invoicing, and reconciliation.
• Prevent revenue leakage; ensure bookings and memberships are tracked.
• Drive revenue by promoting memberships, rentals, events, and partnerships.
• Assist in local marketing initiatives and corporate tie-ups.

5. Reporting & Systems

• Maintain dashboards/MIS on revenue, staff, and enrolments.
• Train staff on CRM/ERP tools for bookings and payments.
• Present weekly updates with data-driven recommendations.

Key Skills & Attributes

• Strong leadership and accountability mindset.
• Excellent communication and customer service skills.
• Business acumen with an entrepreneurial approach.
• Tech-savvy, adaptable, and thrives in a startup culture.
• Growth path: eligible for Cluster/City Manager roles based on performance.