Collection Executive / Officer

Job Summary

The Payment Collection Executive will be responsible for coordinating with clients and their customers to recover outstanding payments. The role requires strong communication, negotiation, and follow-up skills to ensure timely collections while maintaining professional relationships with all stakeholders.

Key Responsibilities

Payment Collection & Follow-up

• Follow up with customers regarding outstanding payments through calls, emails, WhatsApp, and other communication channels.

• Maintain regular communication with debtors to secure payment commitments and collection updates.

• Track payment promises and ensure commitments are fulfilled within agreed timelines.

Client Coordination

• Coordinate with clients regarding collection assignments and payment recovery status.

• Provide regular updates and reports on collection activities and recovery progress.

• Address client queries related to outstanding payments and collection efforts.

• Maintain strong professional relationships with clients.

Negotiation & Dispute Resolution

• Negotiate payment schedules and settlement plans when required.

• Resolve payment-related disputes professionally and efficiently.

• Communicate with customers to understand payment concerns and identify suitable solutions.

• Escalate complex cases to management when necessary.

Documentation & Reporting

• Maintain accurate records of all communications, payment commitments, and collection activities.

• Update collection reports, payment status, and follow-up notes in company records.

• Prepare daily, weekly, and monthly collection reports as required.

Required Skills & Qualifications

• Strong verbal and written communication skills.

• Excellent negotiation and persuasion abilities.

• Confidence in handling customer conversations and payment discussions.

• Good client coordination and relationship management skills.

• Ability to work under targets and deadlines.

• Basic computer knowledge, including MS Excel, Email, and CRM software.

• Strong follow-up and problem-solving skills.