Front Desk Manager

Job Title: Front Desk Manager

Company: Viking Hotel

Location: Paharganj, Delhi

Salary: ₹20000 – 25000 per month

Experience: 2–5 years (Hotel Front Office / Reception)

Vacancy: 3 Positions Available

Job Type: Full-time

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Job Description:

We are looking for an experienced Front Desk Manager to manage front office operations and ensure a smooth and professional guest experience at the hotel.

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Key Responsibilities:

* Manage front desk and reception operations efficiently

* Ensure smooth guest check-in and check-out process

* Handle room reservations, bookings, and room allocation

* Respond to guest inquiries and resolve complaints professionally

* Manage phone calls, emails, and walk-in guest interactions

* Maintain daily reports including occupancy, bookings, and revenue

* Supervise and coordinate with front office staff

* Ensure high standards of hospitality and guest satisfaction

* Handle billing support and coordinate with other hotel departments

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Required Skills:

* Good communication skills (Hindi + Basic English)

* Hotel front office experience

* Computer knowledge (MS Excel / PMS system)

* Presentable and polite personality

* Customer handling and problem-solving skills

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Eligibility:

* Minimum 12th pass / Graduate preferred

* 2–5 years hotel front desk experience mandatory

* Flexible for day and night shifts