Customer Care Executive

Job Description – Tele Collection Executive (DRA Certified)  

Roles & Responsibilities

Handle outbound collection calls for assigned customer accounts.

Manage Bucket 0, Bucket 1, and Bucket 2 delinquency cases effectively.

Generate quality Promise to Pay (PTP) commitments from customers.

Ensure maximum conversion of PTP commitments into successful collections.

Conduct regular follow-ups with customers to achieve monthly collection targets.

Negotiate repayment plans while maintaining customer relationships.

Update customer interactions and collection status accurately in the CRM/system.

Adhere to all compliance, regulatory, and company collection policies.

Achieve assigned productivity, quality, and collection KPIs

Mandatory Eligibility

DRA Certification is mandatory.

Minimum 6 months of collections experience after obtaining DRA Certification.

Experience in handling Bucket 0, Bucket 1 & Bucket 2 portfolios.

Strong experience in:

PTP Generation

PTP Conversion

Customer Follow-ups

Collections Recovery

Excellent communication and negotiation skills.

Ability to work towards collection targets in a fast-paced environment.

Compensation & Benefits

Salary: Up to ₹22,000 per month

Attractive Performance Incentives

Career Growth Opportunities

Professional Work Environment

Language Requirements (Hiring Requirement)  

Language Headcount

Tamil 5

Telugu 5

Kannada 5

Total 15