Front Office & Operations Executive

Front Office & Operations Executive – Music School

Job Title: Front Office & Operations Executive

Location: Pallikaranai

Employment Type: Part Time : Sundays: 9 45 AM - 1 15 PM, Weekday: 4 30 - 8 45 PM (Weekly off - 1 day)

About Us

We are a fast-growing music school dedicated to inspiring students of all ages through high-quality music education. We offer professional training in instruments, vocals, and internationally recognized certification programs, while creating an engaging and welcoming learning environment.

Job Summary:

We are looking for a friendly, organized, and proactive Front Office & Operations Executive to be the face of our music school. This role combines front desk responsibilities with day-to-day operational coordination to ensure smooth functioning of classes, student support, and administrative activities.

Key Responsibilities

• Front Office: Welcome students, parents, and visitors with a warm and professional attitude.
• Handle walk-in enquiries, phone calls, WhatsApp messages, emails, and social media enquiries.
• Explain course offerings, schedules, fees, and admission procedures.
• Convert enquiries into student enrolments through effective follow-up.
• Maintain a professional and organized reception area.
• Student & Parent CoordinationManage student registrations and admissions.
• Schedule trial classes and regular classes.
• Coordinate with parents regarding attendance, holidays, events, fee reminders, and class updates.
• Maintain excellent relationships with students and parents.

Operations

• Coordinate daily class schedules with faculty members.
• Ensure classrooms are ready before every class.
• Monitor attendance of students and teachers.
• Maintain student records and operational documentation.
• Coordinate music events, workshops, concerts, examinations, and performances.

Administration

• Prepare invoices and collect fees.
• Maintain admission records, attendance reports, and payment records.
• Manage office supplies and inventory.
• Generate daily, weekly, and monthly operational reports.
• Support management with administrative tasks.

Sales & Customer Service

• Follow up with prospective students through calls and WhatsApp.
• Meet monthly admission and enrolment targets.
• Deliver an exceptional customer experience from enquiry through admission.

Required Skills

• Excellent communication skills.
• Friendly, confident, and customer-focused personality.
• Good computer skills, including Microsoft Office and Google Workspace.
• Experience using CRM systems or WhatsApp Business is an advantage.

Qualifications

• Bachelor's degree in any discipline.
• 0 – 3 years of experience in front office, administration, customer service, operations, education, or hospitality.
• Fresh graduates with excellent communication skills and a positive attitude may also apply.