Receptionist Cum Telecaller

A Receptionist cum Telecaller for an educational institute acts as the first point of contact for students, parents, and visitors. Responsibilities include managing the front desk, guiding prospective students about courses and admissions, handling inbound/outbound calls, and coordinating counselling sessions with faculty.

Key Responsibilities

Front Desk Management

• Warmly welcome guests, parents, and students, maintaining a professional and organised reception area.
• Direct inquiries to the appropriate department (e.g., admissions, academics, or administration).
• Monitor institute entry logs, issue visitor passes, and maintain front desk documentation.

Telecalling & Admission Counselling

• Make outbound calls to prospective leads to promote courses, batches, and admission details.
• Answer inbound calls and resolve queries regarding course fees, curriculum, and class schedules.
• Guide students/parents through the admission process and schedule counselling sessions with academic counsellors.
• Follow up regularly with leads, update status in the institute’s CRM or database, and ensure all communications are logged accurately