Process Associate

Job Title: Process Associate – New Verticals & Client Coordination

Department - Operations / Client Servicing

Location - Harkesh Nagar Okhla phase - 2

Experience - 0 – 1 Year

Reporting To - Team Lead / Process Manager

Employment Type - Full-Time

About the Role

We are looking for a proactive Process Associate to manage the onboarding and day-to-day coordination of new business verticals and new clients. This role sits at the intersection of client servicing, internal team coordination, and data/reporting — ideal for someone with strong communication skills (English and Tamil) who is comfortable working across Excel/Google Sheets and multiple business applications.

Key Responsibilities

•    Handle onboarding and process setup for new verticals and new clients, understanding requirements and translating them into workable processes.

•    Act as the coordination point between the in-house team and external/client-side teams to ensure smooth information flow and task closure.

•    Share daily updates with clients on process status, pending items, and turnaround timelines.

•    Compile, consolidate, and maintain reports from multiple data sources; ensure accuracy and timely submission.

•    Track and manage data across Excel/Google Sheets — data entry, validation, formatting, and basic formula-based reporting.

•    Maintain clear, professional communication with clients — written (email/chat) and verbal (calls) — in both English and Tamil.

•    Flag process gaps, delays, or escalations to the reporting manager in a timely manner.

•    Support process documentation (SOPs, trackers, checklists) as new verticals are added.

Required Skills & Qualifications

•    0–1 year of experience; freshers with strong communication skills are welcome to apply.

•    Excellent verbal and written communication in English; working proficiency in Tamil is a priority/preferred.

•    Good working knowledge of MS Excel and Google Sheets (data entry, sorting/filtering, basic formulas, pivot tables a plus).

•    Strong coordination and follow-up skills — able to manage multiple stakeholders (internal + client) simultaneously.

•    Detail-oriented with the ability to manage and present data accurately.

•    Graduate in any discipline.

Preferred Attributes

•    Prior exposure to client-facing coordination or process/back-office operations.

•    Ability to multitask and adapt quickly when new verticals/clients are added.

•    A proactive, ownership-driven approach to daily reporting and follow-ups.

What We Offer

•    Opportunity to work directly with new client accounts and business verticals from day one.

•    Hands-on exposure to end-to-end process and client coordination.

•    Growth path into Senior Process Associate / Team Lead roles.

How To Apply

Interested candidates can share their updated resume with the HR Team.

Name: Kumkum    

Email: sukritika.singh@mis-pl.com

Phone/WhatsApp: 92890 20528