Customer Support Executive

Job Description:

The ideal candidate will engage with pet parents who enquire about the services and

address their queries. This candidate will be focused and have strong

communication skills. They should be people's people and be convincing and

focused. They are also required to coordinate with the grooming vans to ensure the

best services to the clients.

Responsibilities:

● Handle B2C customer queries

● Track B2C customer journey and support wherever required

● Client servicing

● Routing and scheduling appointments

● Operational oversight of grooming vans

● Taking customer feedback and ensuring happy customers.

● High customer satisfaction focus

Qualifications:

● Bachelor's degree or equivalent experience

● Strong communication and interpersonal skills

● Fluent in English

● 1-3 years experience in customer service/support

Employment Type: Full Time, Work from Office, 6 days a week, Tuesday off

Location: Pancsheel Park, Delhi (5 minutes walk from Panchsheel Park Metro

Station)

Employment Need: Immediate hire preferred

Company Profile:

Flying Fur (as seen on SHARK TANK), is dedicated to delivering top-notch grooming

services with our mobile vans. We offer the utmost comfort and convenience for the

pet and parent. With facilities like doorstep grooming, AC Vans, trained staff, and hot

and cold water facilities, our vans offer the best services in town.