International BPO Executive
Tech Mahindra LtdFixed
₹20,000 - ₹25,000
Average Incentives*
₹2,000
Earning Potential
₹27,000
Fixed
₹20,000 - ₹25,000
Average Incentives
₹2,000
Earning Potential
₹27,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
26 applicants
Job Description
Real-Time Resolution: Respond promptly to customer inquiries, troubleshoot problems, and guide users through solutions without using phone calls. [1, 2, 3, 4, 5]
Multitasking: Manage multiple chat sessions simultaneously while maintaining quality, accuracy, and quick turnaround times. [1, 2]
Documentation: Log all interactions, customer details, and resolution steps accurately into the company's CRM software. [1]
Product & Service Expertise: Maintain deep, up-to-date knowledge of the client’s offerings to educate customers and address account-specific questions. [1, 2, 3, 4, 5]
Escalation Handling: Identify complex or unresolved issues and smoothly transfer them to higher-tier technical or specialized support teams. [1]
Adherence to KPIs: Meet established performance metrics, such as First Contact Resolution (FCR), Average Handle Time (AHT), and customer satisfaction (CSAT) scores. [1]
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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