Customer Success Executive

Customer Success & Partnerships ExecutiveCompanyBeyond Life Services LLP

Address: 4TH Floor, 1st Main Rd, 3 Stage, Block 2, 3rd Stage, Basaveshwar Nagar, Bengaluru, Karnataka 560079

PH:9902279257/6361599141

About Beyond Life ServicesBeyond Life Services LLP is a compassionate, technology-driven funeral services company providing end-to-end funeral, cremation, burial, body transportation, funeral pre-planning, and memorial services. Our mission is to support families with dignity and care during one of life's most difficult moments while building India's most trusted end-of-life services network.

Job SummaryWe are looking for an empathetic, confident, and proactive Customer Success & Partnerships Executive to strengthen relationships with our customers, expand our vendor network across India, and build collaborations with international funeral homes.

The ideal candidate should have excellent communication skills, be comfortable speaking with grieving families respectfully, and possess strong business development abilities.

• Key Responsibilities1. Customer Feedback & Google ReviewsContact families who have availed Beyond Life Services.
• Collect feedback about their overall experience.
• Address customer concerns with empathy and professionalism.
• Encourage satisfied families to share their experience by posting a Google Review.
• Maintain accurate customer feedback records.
• 2. Customer Relationship & Service PromotionReconnect with previous customers to maintain long-term relationships.
• Educate families about Beyond Life's additional services, including:
• Funeral Pre-Planning
• Annual Ritual Assistance
• Asthi Visarjan Services
• Domestic & International Body Transportation
• Patient Transportation Services
• Memorial Services
• Identify potential requirements and connect customers with the appropriate team.
• 3. Vendor Acquisition & OnboardingIdentify and contact potential vendors across different cities.
• Explain Beyond Life Services' partnership model and benefits.
• Onboard vendors, including:
• Ambulance Providers
• Freezer Box Providers
• Mortuary Services
• Crematorium Coordinators
• Burial Ground Coordinators
• Purohits and Religious Service Providers
• Funeral Material Suppliers
• Flower Vendors
• Maintain and regularly update the vendor database.
• 4. International Partnership OutreachResearch funeral homes and funeral service providers in international markets.
• Send professional emails introducing Beyond Life Services and explore collaboration opportunities.
• Follow up with prospective partners.
• Coordinate virtual meetings and maintain communication records.

Priority countries include:

• United Arab Emirates (UAE)
• Singapore
• Australia
• United States
• Canada
• United Kingdom
• New Zealand

Skills RequiredLanguage SkillsMandatory

• Kannada
• Hindi
• English

Preferred

• Tamil or Telugu
• Technical SkillsMS Office
• Google Workspace
• Email Communication
• Internet Research
• CRM Software (Preferred)
• Personal AttributesExcellent verbal and written communication skills.
• Compassionate, empathetic, and patient.
• Professional telephone etiquette.
• Strong interpersonal and relationship-building skills.
• Organized with good attention to detail.
• Ability to work independently and as part of a team.
• Willingness to learn and grow in a purpose-driven organization.
• QualificationGraduate in any discipline.
• Freshers with excellent communication skills are encouraged to apply.
• Candidates with experience in customer service, telesales, business development, healthcare, hospitality, or relationship management will be preferred.
• Experience0–3 years

Work LocationBangalore

• Working Days & TimingsMonday to Saturday
• 9:30 AM to 6:30 PM
• Why Join Beyond Life Services?Be part of a purpose-driven organization that supports families during life's most sensitive moments.
• Opportunity to work with one of India's growing funeral service organizations.
• Exposure to customer success, business development, vendor management, and international collaborations.
• Learn, grow, and build a meaningful career in a compassionate and professional environment.