Branch Manager

The Branch Manager shall function as the sales, operational and the administrative head of the assigned branch and shall be responsible for overseeing daily branch operations, sales and admissions, staff coordination, reporting system, customer handling, operational discipline and implementation of Johnson Academy's system and protocol.

The role requires to be sales focused, have walk-in conversion ability, be target oriented, strong leader, operational efficient, do team coordination and problem-solving, customer management, and accountability to ensure smooth branch functioning and achievement of organizational goals.

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Key Roles & Responsibilities

1. Sales, enquiry handling Operations & Administration of the Branch

*This is a sales focused role. The selected candidate should be comfortable handling walk-ins, making regular follow ups calls, follow up with leads, convince candidates and achieve monthly admission revenue and targets.

*Conduct regular follow-ups with interested candidates until admission is completed.

Monitor inquiry conversion ratios and admission targets.

* Conduct parent counselling and admission discussions whenever required.

* Ensure proper documentation of admissions, enrollments, fee receipts, and student records.

* Ensure timely student renewals and follow-ups.

* Supervise and manage day-to-day branch operations.

* Ensure smooth functioning of front office, admissions, student support systems, attendance systems, and branch activities.

* Ensure all branch operations follow Johnson’s Academy protocols, SOPs, and management instructions.

* Maintain discipline, punctuality, cleanliness, coordination, and professional standards across the branch.

* Conduct regular branch inspections and operational reviews.

* Ensure the branch opens and functions according to official timings.

* Identify operational gaps and implement improvements.

3. Staff Supervision & Team Management

* Supervise branch coordinators, front office executives, operations staff, support staff, and housekeeping teams.

* Monitor attendance, punctuality, grooming, discipline, communication, and professional behavior of staff members.

* Conduct operational meetings and team briefings whenever required.

* Coordinate with HR and management regarding staffing requirements, replacements, absenteeism, and disciplinary concerns.

* Ensure proper delegation and completion of assigned tasks.

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4. Teacher Coordination & Academic Operations Support

* Ensure teachers report on time for all scheduled classes.

* Coordinate substitute arrangements during teacher absence.

* Monitor class schedules and teacher reporting discipline.

* Support smooth execution of:

  * Exams

  * Workshops

  * Annual performances

  * Student recitals

  * Academy events

* Coordinate meetings between teachers, parents, and management whenever required.

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5. Reporting, Documentation & Systems

* Ensure proper maintenance of:

  * Attendance systems

  * Fee tracking systems

  * Student databases

  * Branch reports

  * Administrative records

* Ensure CRM systems, Google Sheets, and operational reports are updated regularly.

* Submit daily operational reports and branch handover reports to management.

* Maintain confidentiality of all company systems, records, reports, and databases.

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6. Target Monitoring & Branch Performance

* Ensure achievement of:

  * Admissions targets

  * Renewals

  * Collections

  * Operational targets

* Monitor inquiry quality, lead conversion, retention performance, and parent satisfaction.

* Track branch performance and submit reports to management.

* Support management in improving branch productivity and operational growth.

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7. Customer & Parent Handling

* Handle parent concerns and student complaints professionally.

* Ensure positive customer experience

* Escalate serious concerns or operational issues to management whenever required.

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8. Operational Discipline & Compliance

* Maintain professionalism, leadership behavior, discipline, and accountability at all times.

* Ensure compliance with company policies, reporting systems, POSH & POCSO policies, and operational standards.

* Prevent negligence, operational delays, and mismanagement within the branch.

* Ensure confidentiality of all organizational information.

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Required Skills & Qualifications

* Sales and Target driven

*Strong leadership and team management ability

* Excellent communication and customer handling skills

* Good operational and administrative knowledge

* Problem-solving and decision-making skills

* Ability to manage multiple responsibilities efficiently

* Basic knowledge of reporting systems, CRM tools, and branch coordination

* Professional behavior, discipline, and accountability

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Preferred Experience

* Experience in Sales, operations, branch handling, customer service, or educational management preferred.

* Experience in team handling and operational supervision will be an added advantage.

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Working Schedule

* Monday to Friday: 11:00 AM – 8:00 PM

* Saturday & Sunday: 10:00 AM – 8:00 PM

* Weekly Off: Friday

Employee must report at least 15 minutes prior to reporting time.

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