Back-end Executive

Ø Good English and Collect, prepare, and organize client documents required for various visa applications.

Ø Verify the completeness and authenticity of documents.

Ø Maintain both digital and physical filing systems for easy retrieval and compliance.

Ø Review and process visa applications with accuracy and compliance with country-specific immigration guidelines.

Ø Coordinate with internal teams to ensure timely submission of applications.

Ø Monitor the status of applications and update relevant stakeholders.

Ø Enter client details, booking information, and payment status into back-office systems.

Ø Maintain accurate and up-to-date records for all visa applications.

Ø Generate reports as required for internal tracking and audits.

Ø Provide administrative assistance to the visa consulting team, including scheduling appointments, preparing files, and organizing workflow.

Ø Manage office correspondence related to visa cases.

Ø Communicate with clients to explain visa requirements and documentation procedures.

Ø Provide updates, respond to queries, and assist clients throughout the visa process.

Ø Ensure a professional and customer-friendly experience.

Ø Lead the end-to-end student visa application process, from document collection to application submission.

Ø Liaise directly with students to provide personalised consultation and ensure visa requirements are met.

Ø Ensure complete and accurate documentation in compliance with immigration regulations.

Ø Coordinate with educational institutions and embassies to ensure timely processing and submission of applications.

Ø Supervise and mentor a team of professionals to ensure seamless visa processing and high approval rates.

Ø Maintain clear communication with clients, addressing concerns and offering solutions to minimise delays.

Ø Perform any other duties or responsibilities assigned as per the role from time to time.

Ø Enter data accurately into computer systems and databases.

Ø Update and maintain records regularly.

Ø Verify data for accuracy and completeness.

Ø Review and correct data errors.

Ø Maintain confidentiality and data security.

Ø Generate reports when required.

Ø Organize and manage physical and digital files.

Ø Follow company data entry procedures and guidelines.

Ø Perform any other related duties as assigned by management.