Back Office Executive

Manage the complete order process from order confirmation to successful dispatch and delivery.

Prepare invoices, quotations, delivery challans, purchase orders, and other business documents accurately.

Enter, update, and maintain customer, sales, inventory, and operational data in ERP software and Microsoft Excel.

Coordinate with the Sales, Warehouse, Dispatch, Production, Accounts, and Logistics teams to ensure timely execution of customer orders.

Track customer orders, monitor dispatch schedules, and provide regular updates to customers and internal teams.

Maintain accurate records of stock movement, inventory, purchases, sales, and customer transactions.

Coordinate with transporters and logistics partners to ensure timely deliveries.

Handle official emails, customer inquiries, vendor communication, and distributor coordination professionally.

Prepare daily, weekly, and monthly MIS reports for management review.

Verify inventory records and assist in stock reconciliation activities.

Maintain proper filing and documentation of all business records in both physical and digital formats.

Support the implementation of company offers, dealer schemes, and promotional activities.

Identify operational issues and coordinate with relevant departments to ensure timely resolution.

Ensure accuracy, confidentiality, and compliance in all documentation and operational processes.

Perform additional administrative and operational responsibilities assigned by management.