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Job Details

Position: Customer Support Executive

Industry: Travel & Transportation

Department: Customer Support / Operations

Employment Type: Full-Time

Location: Prahlad Nagar, Ahmedabad

Shift: Day & Night

Job SummaryGujarat Travels is seeking a Customer Support Executive to provide excellent customer service and support for our travel operations. The ideal candidate will handle customer inquiries, manage bookings, coordinate with drivers, and ensure a smooth travel experience for customers and agents.

• Key Responsibilities:
• Handle inbound and outbound calls from customers and travel agents.
• Assist customers with bus ticket bookings through phone, walk-in, and online channels.
• Inform customers about bus cancellations, schedule changes, delays, and other travel-related updates.
• Guide customers regarding routes, boarding points, pickup locations, and travel schedules.
• Coordinate with drivers and operational staff to ensure smooth service delivery.
• Address customer queries and provide accurate travel information.
• Resolve customer complaints professionally and escalate complex issues to the concerned department when required.
• Maintain records of customer interactions, bookings, and service requests.
• Support online booking operations and assist customers with booking-related issues.
• Ensure a high level of customer satisfaction through prompt and courteous service.
• Required QualificationsMinimum qualification: 12th Pass (Higher Secondary).
• 0–1 year of experience in customer service, call center, travel, or a related field.
• Freshers are welcome to apply.

• Required Skills:
• Good verbal communication skills in Gujarati and Hindi (English knowledge is an added advantage).
• Strong customer service and interpersonal skills.
• Ability to handle customer inquiries patiently and professionally.
• Basic computer knowledge and familiarity with online booking systems.
• Good coordination and problem-solving abilities.
• Ability to work in shifts, weekends, and holidays as required.

• What We Offer:
• Friendly and supportive work environment.
• Opportunities for learning and career growth.
• Performance-based growth opportunities.

Apply now and become a part of Gujarat Travels' customer support team dedicated to delivering excellent travel experiences.