Customer Relationship Manager

Job Title: Customer Relationship Manager (CRM)

Location: Ahmedabad

Industry: Electronics

Job Summary:

We are looking for a dynamic and result-oriented Customer Relationship Manager (CRM) to lead and manage the Customer Relationship Executive (CRE) team. The ideal candidate will be responsible for monitoring daily sales activities, ensuring effective follow-ups, and driving team performance to achieve business targets.

Key Responsibilities:

Manage and supervise a team of Customer Relationship Executives (CREs)

Take daily follow-ups from CREs regarding:

Field sales staff visits

Telecalling activities

Customer visit remarks and feedback

Track and monitor:

Number of customer visits per day

Conversion ratios and closures

Monthly sales performance of the team

Ensure proper reporting and data management of all customer interactions

Guide and motivate the team to increase sales and achieve targets

Analyze performance gaps and implement improvement strategies

Coordinate with sales and management teams for business growth

Maintain strong customer relationships and ensure high satisfaction levels

Key Performance Indicators (KPIs):

Daily reporting accuracy from CRE team

Monthly sales target achievement

Increase in customer conversions

Team productivity and engagement

Customer retention and satisfaction

Required Qualifications:

Education: B.E. in Electronics (Preferred)

Experience: 2–5 years in CRM / Sales / Team Handling

Strong understanding of sales processes and customer handling

Candidate Profile:

Female candidate (preferably married for long-term stability)

Strong leadership and team management skills

Passionate about sales and target-driven environments

Excellent communication and follow-up skills

Ability to handle pressure and multitask effectively

Positive attitude with problem-solving mindset