Customer Service Officer
Equitas Small Finance Ltd
Work from Office
Full Time
Min. 1 yearJob Description
Customer Service Officer - Retail
| DESIRED RESULT |
| Cash Management - Accounting of Cash and Banking the Cash |
| File despatch as per timelines (PRDD) |
| NACH Rejected Cash collections to be less than 10% of billing |
| Disbursement Management (XMS upload and query resolution) |
| FTR to be achieved as per matrix |
| Repayment reminder call for Retail customers |
| On-time closure of DCS summary and maintenance of Key Management Register |
| Post despatch file quality FTR to be achieved as per matrix |
| Management Retail stationery by indenting to OPS on need basis |
| Self Development |
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