Deputy Manager - Customer Service
adani capital pvt ltd
Work from Office
Full Time
Min. 2 yearsJob Description
Deputy Manager - Customer Services
Responsibilities
- Strategic Roles & Responsibilities :-
- Key Account Handling: Managing high revenue generating customers and route. Keeping track, escalating, and resolving customer complaints.
- To process customer requests/bookings in a systematic & timely manner.
- Ensure coordination with various teams to get the desired output for customer.
- Maintaining customer specific data for performance review.
- Responsible for identifying process gaps to reduce waste and increase customer delight.
- Maintaining customer specific data for performance review.
- Operational Responsibilities :-
- Prepare & share Daily Status Reports to Customers for their movements.
- Responsible for tracking customer booking Vs. execution.
- Also track and close customer complaints and customer satisfaction data.
- Maintain and report on customer specific data.
- People Management :-
- Internal: Coordination with other team members: terminal, trucking and rail operations, sales, techno commercial, invoicing and finance.
- External: Maintain smooth flow of communication with customers’ team members.
Qualifications
- Full time Graduation/MBA degree in any specialization.
- 5-7 Years of experience.
Job role
Job requirements
About company
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