Inside Sales Manager

Job Description – Manager, Inside Sales

Position: Manager – Inside Sales

Company: Edurange Global Careers OPC Pvt. Ltd.

Location: Ahmedabad, Gujarat

Department: Sales & Admissions

Employment Type: Full-Time

About Edurange Global Careers

Edurange Global Careers OPC Pvt. Ltd. is a leading overseas education and immigration consultancy specializing in Study Visas, Work Visas, Visitor Visas, PR, and Career Counseling. We are looking for an experienced and result-oriented Inside Sales Manager who can lead our sales team, drive revenue growth, and ensure operational excellence.

Educational Qualification

• Bachelor's Degree (Minimum Required)
• MBA in Marketing, Sales, or Business Administration will be an added advantage.

Experience

• Minimum 5 years of experience in Inside Sales, Education Consultancy, Immigration, or a similar service industry.
• Minimum 2 years of experience managing a sales team.

Key Responsibilities

1. Sales & Lead Management

• Manage inbound and outbound sales activities.
• Generate leads through calling, follow-ups, referrals, and digital inquiries.
• Convert inquiries into admissions and visa applications.
• Maintain a healthy sales pipeline and achieve monthly revenue targets.
• Ensure timely follow-up of every lead through the CRM.

2. Student & Client Counselling

• Counsel clients for various visa products including:
• Study Visa
• Work Visa
• Visitor Visa
• Permanent Residency (PR)
• Understand customer requirements and recommend suitable solutions.
• Build long-term relationships with prospective clients.

3. Objection Handling

• Effectively handle customer objections and negotiations.
• Guide and train team members on objection handling techniques.
• Support the sales team in closing difficult cases.

4. Team Leadership & Development

• Lead, motivate, and mentor the Inside Sales Team.
• Conduct daily sales meetings and performance reviews.
• Build a high-performing sales culture.
• Coach team members to improve communication, counseling, and conversion skills.
• Participate in recruitment, on boarding, and training of new team members.

5. Target & Performance Management

• Set monthly, weekly, and daily sales targets.
• Monitor individual and team performance.
• Review sales achievements against KPIs.
• Develop improvement plans for underperforming team members.
• Ensure consistent achievement of organizational sales goals.

6. CRM & IT System Management

• Manage CRM activities and maintain accurate customer records.
• Ensure timely updating of leads, follow-ups, and sales status.
• Utilize CRM reports for business decisions.
• Handle email communication professionally.
• Work efficiently with Microsoft Office, Google Workspace, CRM software, and other business applications.

7. Reporting & Analysis

• Prepare daily, weekly, and monthly sales reports.
• Analyze team productivity and conversion ratios.
• Present MIS reports to management.
• Track key performance indicators (KPIs) and recommend corrective actions.

8. Profit & Loss (P&L) Management

• Monitor sales revenue and departmental profitability.
• Analyze operational costs and improve efficiency.
• Support management in budgeting and business planning.
• Ensure sales growth aligns with company profitability objectives.

9. Quality & Process Management

• Ensure compliance with company SOPs.
• Maintain high standards of customer service.
• Resolve escalations professionally and promptly.
• Improve sales processes to increase efficiency and customer satisfaction.

Required Skills

• Excellent communication skills in English, Hindi, and Gujarati.
• Strong leadership and team management abilities.
• Excellent counseling and negotiation skills.
• Exceptional objection handling capability.
• Strong analytical and reporting skills.
• CRM management expertise.
• Microsoft Excel, Word, PowerPoint, Outlook, and Google Workspace proficiency.
• Time management and organizational skills.
• Problem-solving and decision-making ability.
• Ability to work under pressure and achieve targets.

Key Performance Indicators (KPIs)

• Monthly Sales Target Achievement
• Weekly Sales Performance
• Individual & Team Conversion Ratio
• Lead Response Time
• Follow-up Effectiveness
• Team Productivity
• CRM Data Accuracy
• Customer Satisfaction
• Revenue Growth
• Departmental Profitability
• Team Attendance & Discipline
• Daily, Weekly & Monthly Reporting Compliance

Preferred Candidate Profile

• Bachelor's Degree (Mandatory)
• Minimum 5 years of relevant experience.
• Proven experience in leading high-performing sales teams.
• Strong knowledge of overseas education, immigration, or visa consultancy.
• Result-oriented with excellent leadership skills.
• Positive attitude with the ability to inspire and motivate teams.

What We Offer

• Attractive Salary + Performance Incentives
• Leadership Growth Opportunities
• Professional Training & Development
• Dynamic and Supportive Work Environment
• Career Advancement in the Overseas Education & Immigration Industry

Join Edurange Global Careers and lead a winning Inside Sales team while helping students and professionals achieve their international career dreams.