IT Support/Call Executive

IT Support Coordinator / Call Coordinator

📍 Location: Ahmedabad, Gujarat

Key Responsibilities:

• Handle incoming customer support calls, emails, and service requests.
• Provide first-level technical troubleshooting and basic issue diagnosis.
• Offer remote technical support to customers whenever possible.
• Log, track, and update service requests in the CRM system.
• Assign and coordinate service calls with field engineers based on priority and location.
• Monitor service tickets and ensure timely resolution within SLA.
• Follow up with customers regarding service status and closure.
• Maintain accurate records and prepare daily service reports using Microsoft Excel.
• Coordinate with the technical team for pending or escalated issues.
• Ensure excellent customer service and maintain professional communication.
• Required SkillsBasic knowledge of computer hardware, networking, and Windows operating systems.
• Good troubleshooting and problem-solving skills.
• Experience using CRM or service management software.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Excellent communication skills in English and Hindi (Gujarati is an added advantage).
• Ability to multitask and work under pressure.
• Strong coordination and customer-handling skills.

Preferred Qualification:

• Diploma/Bachelor's degree in Computer Science, IT, or a related field.
• 0–2 years of experience in IT support, service coordination, help desk, or customer support.