Sales Executive

Key Responsibilities Description

Outbound Calling Make sales calls to potential and existing customers.

Inbound Query Handling Answer incoming calls and provide product details.

Product Presentation Explain product features, benefits, pricing, and usage.

CRM Management Record every interaction and lead status in CRM system.

Objection Handling Address and overcome customer objections.

Follow-Ups Maintain regular follow-up with leads and pending cases.

Post-Sales Support Ensure customer satisfaction post-purchase.

Target Achievement Meet or exceed daily, weekly, and monthly sales goals.

Team Collaboration Work with other departments to resolve client issues.

Campaign Support Participate in promotional campaigns or contests.

Key Result Areas (KRAs) Description

Sales Conversion Rate Convert a high percentage of calls into confirmed orders.

Customer Satisfaction Ensure positive experience through helpful communication.

Call Volume Maintain minimum daily outbound/inbound call targets.

Lead Follow-Up Complete follow-ups and convert them within defined timeline.

Revenue Growth Contribute directly to monthly sales targets.

Must-Have Skills & Qualities Description

Strong verbal communication Confident and persuasive speaking ability.

Sales closing ability Proven record of meeting or exceeding sales targets.

CRM proficiency Hands-on with Salesforce, Zoho, or similar tools.

Lead conversion & follow-ups Skilled at nurturing and converting leads.

Objection handling Address and resolve customer concerns effectively.

Flexibility Comfortable handling various client types and queries.

Professional communication Maintain clarity, confidence, and courtesy at all times.

Time management Prioritize and manage multiple calls and tasks efficiently.

Customer focus Ensure each call delivers value and satisfaction.

Resilience Positive attitude in the face of rejections or objections.