Admission Counsellor

You will be the first human voice a prospective student hears after expressing interest in an online degree program. Your job is to convert that interest into a well-informed enrollment decision — not through pressure, but through clarity. You will manage a pipeline of inbound leads, counsel students on program fitment, and own your admission targets end to end.

This is a calling-heavy role. You will be on the phone for a significant part of your day. If that's not something you're comfortable with, this role is not for you.

• What you will doHandle inbound leads generated through digital campaigns and counsel prospective students on program options, eligibility, fees, and career outcomes
• Make outbound follow-up calls to leads within defined SLA timelines — first call within 2 hours of lead submission
• Understand the student's background, goals, and concerns, and map them to the right program and university
• Manage your pipeline on CRM — update lead status, call notes, and follow-up dates daily without exception
• Meet monthly admission targets assigned by your team lead
• Coordinate with students through the documentation and fee payment process until enrollment is confirmed
• Stay current on program details, fee structures, intake dates, and university updates across the portfolio
• What we're looking for1–3 years of experience in inside sales, admissions counselling, or a phone-based customer-facing role
• Strong verbal communication — clear, confident, and fluent in English; working knowledge of Hindi or a South Indian language is a plus
• Comfortable making 150–250 calls per day and sustaining energy and quality across those calls
• Organised — able to manage a pipeline of 150+ leads without dropping follow-ups
• Coachable — willing to take feedback on call quality and iterate quickly
• Prior experience in EdTech, higher education, or financial services sales is preferred but not mandatory
• Fixed salary + performance incentive linked to monthly admissions
• Structured onboarding with product training and call shadowing
• Clear growth path — top performers move to Senior Counsellor or Team Lead within 18 months
• Working directly with a hands-on manager — no bureaucracy, fast feedback loops