IT Support/Infrastructure

Job Summary:

We are looking for a skilled Desktop Support Technician with solid experience in network routing and switching. This role involves supporting end-users, maintaining desktop environments, and assisting in the configuration, monitoring, and troubleshooting of network infrastructure including routers, switches, and access points.

Key Responsibilities:

Desktop Support:

• Provide technical support for desktops, laptops, printers, and mobile devices.

• Install, configure, and troubleshoot Windows and macOS systems.

• Assist users with email, VPN, remote access, and application issues.

• Manage user accounts and permissions via Active Directory.

• Maintain IT asset inventory and perform hardware upgrades.

Networking – Routing & Switching:

• Configure and troubleshoot firewall, routers and switches (SonicWALL, Cisco, D-Link, Rujee, etc.).

• Perform basic and advanced IP routing (static routes, RIP, OSPF).

• Set up and manage VLANs for network segmentation.

• Handle port configurations, trunking, and access ports.

• Monitor and optimize network performance and bandwidth usage.

• Troubleshoot Layer 2 and Layer 3 network issues.

• Assist in NAT, PAT, and ACL configurations.

• Support wireless network setup and troubleshooting (SSID, encryption, channel planning).

• Perform network cabling, patch panel management, and labeling.

Infrastructure & Systems:

• Assist in server connectivity and basic server maintenance.

• Support backup operations and disaster recovery procedures.

• Help maintain documentation for network topology and system configurations.

Security & Compliance:

• Ensure endpoint protection and antivirus systems are up to date.

• Support implementation of IT security policies and procedures.

• Monitor logs and report suspicious activity.

Collaboration & Reporting:

• Work closely with system and network administrators on infrastructure projects.

• Document support activities, resolutions, and network changes.

• Provide regular reports on support metrics and recurring issues.

Qualifications:

• Diploma or bachelor’s degree in IT, Computer Science, or related field.

• 3–5 years of experience in desktop support and network administration.

• Certifications such as CompTIA, Network+, CCNA are highly preferred.

• Strong understanding of TCP/IP, DNS, DHCP, VLANs, and routing protocols.

• Experience with Cisco IOS or similar CLI environments.

• Familiarity with network monitoring tools (e.g., PRTG, Wireshark).

• Excellent troubleshooting, communication, and documentation skills.

Preferred Skills:

• Experience with virtualization platforms (VMware, Hyper-V).

• Exposure to cloud services (Azure, AWS, email servers).