Retail Finance Incharge

Job Summary

The Retail Finance Incharge is responsible for managing vehicle finance operations by coordinating with banks, NBFCs, and finance partners to ensure seamless financing solutions for customers. The role involves achieving finance penetration targets, maintaining lender relationships, ensuring compliance with documentation, and supporting the sales team in maximizing vehicle deliveries through timely loan approvals.

Key Responsibilities

Retail Finance Operations

• Coordinate with customers to understand their vehicle financing requirements.
• Facilitate end-to-end retail finance processing from loan application to disbursement.
• Ensure timely loan approvals and fund releases to support vehicle deliveries.
• Monitor finance cases and resolve delays by coordinating with lending institutions.

Banking & Financial Institution Coordination

• Maintain strong relationships with banks, NBFCs, and financial institutions.
• Negotiate competitive finance schemes and interest rates for customers.
• Stay updated on lender policies, promotional schemes, and documentation requirements.
• Conduct regular meetings with finance partners to improve service levels.

Sales Support

• Work closely with the Sales Team to maximize finance penetration.
• Educate Sales Consultants on current finance products and offers.
• Assist in preparing finance quotations and EMI calculations.
• Support retail sales campaigns with attractive finance options.

Documentation & Compliance

• Verify customer KYC and financial documents.
• Ensure all finance documentation is complete, accurate, and compliant with lender and company requirements.
• Maintain proper records of loan files and finance approvals.
• Ensure adherence to Toyota dealership processes and statutory guidelines.

Customer Experience

• Explain loan terms, repayment schedules, interest rates, and finance options clearly to customers.
• Address customer queries regarding finance products and documentation.
• Ensure a smooth and transparent finance experience from booking to delivery.

Reporting & MIS

• Prepare daily, weekly, and monthly finance performance reports.
• Track finance conversion ratios and loan approval turnaround times.
• Monitor pending finance cases and escalate issues proactively.
• Analyze finance trends and recommend process improvements.

Key Performance Indicators (KPIs)

• Finance Penetration (% of retail sales financed)
• Loan Approval Turnaround Time
• Finance Case Conversion Rate
• Customer Satisfaction Score
• Number of Finance Cases Processed
• Timely Documentation Compliance
• Dealer Incentive Achievement from Finance Partners

Qualifications

• Bachelor's Degree in Commerce, Business Administration, Finance, or related field.
• MBA (Marketing/Finance) is an added advantage.

Experience

• 3–6 years of experience in Retail Finance, Vehicle Finance, Banking, NBFC, or Automobile Dealership Finance.
• Experience in an automobile dealership (Toyota, Maruti Suzuki, Hyundai, Kia, Honda, etc.) is preferred.

Required Skills

• Strong knowledge of vehicle loan products and financing processes.
• Excellent negotiation and relationship management skills.
• Good understanding of banking documentation and compliance.
• Strong communication and customer handling skills.
• Proficiency in MS Excel, MS Office, and dealership management systems (DMS).
• Analytical mindset with good reporting capabilities.
• Ability to work under pressure and meet finance targets.

Behavioral Competencies

• Customer-centric approach
• Integrity and ethical conduct
• Attention to detail
• Problem-solving ability
• Team collaboration
• Time management
• Result-oriented mindset