Telecalling Executive

✔ Handle inbound and outbound customer calls professionally

✔ Respond to WhatsApp, Facebook, Instagram, and website inquiries

✔ Explain wallpaper concepts, materials, textures, and customization options to customers

✔ Understand customer requirements related to wallpaper ✔ Coordinate Office visits and site visits with the sales team

✔ Collect customer wall measurements, site photos, and reference images

✔ Follow up with pending leads and maintain proper customer communication

✔ Share catalogues, design references, quotations, and offers through WhatsApp

✔ Coordinate with the design team for customer requirements and customizations

✔ Update customer data, inquiry status, and follow-up details in CRM / Excel sheets

✔ Maintain daily call reports and lead conversion reports

✔ Inform customers about:

• Free Installation
• 3 Years Free Maintenance
• Custom Design Options
• Premium Material Options

✔ Convert inquiries into showroom visits and confirmed orders

✔ Handle customer feedback and coordinate issue resolution professionally

✔ Support marketing campaigns and promotional activities

✔ Maintain positive customer relationships and ensure excellent customer experience

🔷 REQUIRED SKILLS✔ Good communication skills in:

• Kannada
• English
• Hindi (Preferred)

✔ Basic computer knowledge

✔ Knowledge of WhatsApp Business, Excel, and CRM handling

✔ Strong convincing and follow-up skills

✔ Professional telephone etiquette

✔ Ability to understand customer interior preferences and requirements

✔ Positive attitude and customer-handling capability

🔷 PREFERRED QUALIFICATIONS✔ PUC / Degree / Any Graduate

✔ Experience in:

• Telecalling
• Customer Support
• Interior / Wallpaper / Furniture / Real Estate / Home Décor Industry

✔ Freshers with good communication skills can also apply