Associate Center Manager

Role Overview:

As an Associate Centre Manager you are responsible for driving in - center sales, customer experience, inventory management, customer troubleshooting and people management.

Key Responsibilities

1. Sales & Business Growth 

Own monthly targets for memberships, renewals, and upsells.  

Drive walk-in/trial conversions through effective consultations.  

Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal 

 2. Centre Operations Management

 Ensure smooth daily operations using the desired checklist tool  

 Oversee class schedules, trainer punctuality, and session readiness.  

 Conduct daily facility audits to maintain cleanliness, safety, and brand standards.  

 Manage inventory of essentials (first-aid, water etc) and ensure timely restocking.  

 Address operational gaps related to attendance, bookings, equipment, or facility. 

 3. Member Experience & Engagement 

 Build strong rapport with members to create a welcoming, community-driven environment.  

 Resolve escalations and ensure a smooth before/during/after-class experience.  

 Capture and document feedback from members and trainers for continuous improvement.  

 Uphold Cultfit service quality and be the primary representative of the centre. 

About Cult :-

Curefit Healthcare Pvt Ltd, founded in 2016, is India’s largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalised fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company’s vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.

Qualifications:

Experience: 1-5 years in sales/customer service (preferably in fitness, hospitality, or retail).

Salary: 3LPA (Fixed) + Performance-Based Incentives.

Timings: Either 5.30AM to 2.30PM OR 1.30PM to 10PM