Customer Care Executive

Job Title: Customer Support Executive – Voice Process

Job Type: Full-Time

Roles & Responsibilities:

• Handle inbound and outbound customer calls professionally
• Resolve customer queries, complaints, and concerns effectively
• Provide accurate information about products and services
• Maintain proper records of customer interactions and updates
• Ensure high levels of customer satisfaction on every call
• Escalate unresolved issues to the concerned department
• Follow communication scripts and company guidelines
• Achieve daily productivity and quality targets
• Build positive relationships with customers through excellent communication
• Maintain confidentiality of customer information

Eligibility Criteria:

• Minimum qualification: 12th Pass / Graduate
• Freshers & experienced candidates can apply
• Good communication skills in English & Hindi
• Basic computer knowledge required
• Comfortable working in rotational shifts

Required Skills:

• Strong verbal communication
• Customer handling skills
• Problem-solving ability
• Active listening skills
• Teamwork & positive attitude

Salary & Benefits:

Salary: ₹20,000 – ₹25,000 per month

Attractive incentives:

Attendance bonus

Performance bonus

Paid training

PF & ESIC benefits

Cab facility (as per process)

Weekly offs

Friendly work environment

Career growth opportunities

Immediate joining available

Additional Perks:

• Freshers welcome
• Referral bonus program
• Shift allowance
• Employee engagement activities
• International process exposure
• Internal growth opportunities

Immediate interview & joining opportunity available.

Riya

hazira.elevatex.solutions@gmail.com