Customer Care Executive

Job Description – Customer Care ExecutiveJob Title: Customer Care Executive

Department: Customer Service / Operations

Location: BTM LAYOUT

Reports To: Customer Service Manager / Team Leader

Job SummaryWe are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer inquiries, provide information, resolve complaints, and ensure a positive customer experience.

• Key ResponsibilitiesHandle customer inquiries through phone calls, email, chat, and other communication channels.
• Understand customer concerns and provide accurate information and solutions.
• Resolve customer complaints in a professional and timely manner.
• Follow up with customers to ensure proper resolution of their issues.
• Maintain accurate records of customer interactions and complaints.
• Coordinate with internal departments to resolve customer issues.
• Provide information about products, services, pricing, and company policies.
• Achieve customer service and performance targets.
• Maintain a positive and professional relationship with customers.
• Escalate complex issues to the concerned supervisor or manager.
• Follow company customer service policies and procedures.
• Eligibility CriteriaMinimum qualification: 12th Pass / Graduate.
• Freshers and experienced candidates can apply.
• Prior experience in customer service or call center operations is an advantage.
• Basic computer knowledge is required.
• Required SkillsExcellent communication skills.
• Good listening and problem-solving abilities.
• Customer-friendly attitude.
• Patience and professional behavior.
• Basic knowledge of MS Office and CRM software.
• Ability to work under pressure and handle multiple customer queries.
• Knowledge of local languages, Hindi, and English is preferred.
• Salary & BenefitsSalary: As per company standards and experience.
• Performance incentives (if applicable).
• Training and career growth opportunities.
• Employee benefits as per company policy.
• Working ConditionsFull-time position.
• Work from office or as per company requirements.
• Rotational shifts may apply.
• Weekly off as per company policy.