Customer Support Executive
Makenica
Customer Support Executive
Makenica
Kumaraswamy Layout, Bengaluru/Bangalore
₹18,000 - ₹30,000 monthly
Fixed
₹18000 - ₹30000
Earning Potential
₹30,000
Job Details
Interview Details
Job highlights
Fast HR reply
167 applicants
Benefits include: Laptop
Job Description
*Key Responsibilities:*
1. Handle Customer RFQs (Requests for Quotations):
- Respond to customer inquiries promptly and professionally.
- Understand customer requirements and provide accurate information regarding our 3D printing services.
2. Provide Pricing for Quotations:
- Provide pricing for customer RFQs.
- Ensure quotations are competitive and meet company standards.
3. Check Basic Design for 3D Printing:
- Evaluate basic design files submitted by customers for printability.
- Provide feedback and suggestions for design improvements to ensure successful 3D printing.
4. Customer Relationship Management:
- Maintain positive relationships with customers through effective communication and support.
- Address and resolve customer issues and concerns promptly.
5. Coordinate with Internal Teams:
- Work closely with the production and design teams to ensure customer requirements are met.
- Keep track of orders and ensure timely delivery.
6. Documentation and Reporting:
- Maintain accurate records of customer interactions, quotations, and orders.
- Generate reports on customer inquiries, quotations provided, and order status.
Job role
Work location
Makenica HQ SLA | FDM | SLS | MJF | Vaccum casting, 8th Main Road, 2nd Stage, J.C, Industrial Estate, Bengaluru, Karnataka, India
Department
Production / Manufacturing / Engineering
Role / Category
Manufacturing Support
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Past role/category experience
Manufacturing Support, Customer Support - Non Voice / Chat, Customer Success, Manufacturing Operations, Customer Support - Operations, Manufacturing Management
English level
Good (Intermediate / Advanced) English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Makenica
Address
Makenica HQ SLA | FDM | SLS | MJF | Vaccum casting, 8th Main Road, 2nd Stage, J.C, Industrial Estate, Bengaluru, Karnataka, India
Job posted by Makenica
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