Customer Support Executive

Makenica

Kumaraswamy Layout, Bengaluru/Bangalore

₹18,000 - ₹30,000 monthly

Fixed

18000 - ₹30000

Earning Potential

30,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

167 applicants

Benefits include: Laptop

Job Description

*Key Responsibilities:*


1. Handle Customer RFQs (Requests for Quotations):

  - Respond to customer inquiries promptly and professionally.

  - Understand customer requirements and provide accurate information regarding our 3D printing services.


2. Provide Pricing for Quotations:

  - Provide pricing for customer RFQs.

  - Ensure quotations are competitive and meet company standards.


3. Check Basic Design for 3D Printing:

  - Evaluate basic design files submitted by customers for printability.

  - Provide feedback and suggestions for design improvements to ensure successful 3D printing.


4. Customer Relationship Management:

  - Maintain positive relationships with customers through effective communication and support.

  - Address and resolve customer issues and concerns promptly.


5. Coordinate with Internal Teams:

  - Work closely with the production and design teams to ensure customer requirements are met.

  - Keep track of orders and ensure timely delivery.


6. Documentation and Reporting:

  - Maintain accurate records of customer interactions, quotations, and orders.

  - Generate reports on customer inquiries, quotations provided, and order status.

Job role

Work location

Makenica HQ SLA | FDM | SLS | MJF | Vaccum casting, 8th Main Road, 2nd Stage, J.C, Industrial Estate, Bengaluru, Karnataka, India

Department

Production / Manufacturing / Engineering

Role / Category

Manufacturing Support

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Past role/category experience

Manufacturing Support, Customer Success, Customer Support - Operations, Manufacturing Management, Customer Support - Non Voice / Chat, Manufacturing Operations

English level

Good (Intermediate / Advanced) English

Age limit

18 - 30 years

Gender

Any gender

Interview details

Interview mode

Online/Telephonic

About company

Name

Makenica

Address

Makenica HQ SLA | FDM | SLS | MJF | Vaccum casting, 8th Main Road, 2nd Stage, J.C, Industrial Estate, Bengaluru, Karnataka, India

Job posted by Makenica

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