Customer Support Executive--Voice & Non-Voice Marathahalli,Hebbal & Electronics City

Job description

Multiple Openings at various locations in Bangalore for 12th Pass, IT and Non-IT Freshers and Graduates!!

Please contact HR Shwetha ---9187364729

Role & responsibilities

Process 1 Banking Inbound Process

Handle inbound customer interactions via voice.

Provide product/service information and resolve customer issues Maintain accurate records of customer interactions

Deliver excellent customer experience across multiple languages

Education:

PUC / Graduate Freshers and above

Languages:

Fluent in English and in any one of Kannada/Tamil/Telugu/Malayalam

Rounds: HR, Versant and Ops Manager Rounds.

Work Days: 6 days + 1 rotational week off

Both Male and Female candidates are encouraged to apply.

Shifts :

Rotational Shifts will be disclosed at the time of interview.

Locations; Marathahalli & Hebbal

Process 2 E-Commerce Process (Hindi Voice Process)

Handling sellers with account issues via voice.

Provide product/service information and resolve customer payment issues

Explaining policies and rules.

Deliver excellent customer experience

Education:

PUC/ Graduate Freshers and above

Languages: Fluency in both English + Hindi

Rounds: HR, Versant (International VETI - 5 Quality (Excellent English Communication) and Manager Round

WorkDays: 6 days + 1 rotational week off

Shifts :

Rotational Shifts will be disclosed at the time of interview

Location : Electronics City

Please contact HR Shwetha ---9187364729

Process3 E-mail/Chat Process (Non-Voice Process)

Ability to write emails to customers to address their queries.

Resolve concerns and manage complaints via Email and Chat.

Provide customers with accurate information to help resolve their issues through mail and chat.

Language: Excellent English Comprehension

Shift : Female (6 AM - 3 PM and 7 AM - 4 PM)

Male (3 PM - 12 AM and 4 PM and 1 PM)

Rounds: HR, Versant (International VETI - 5 Quality (Excellent English Communication) and Manager Round

Location: Hebbal

Process 4: Outbound B2B Sales (Domestic Voice Process)

Experience Required: 1 year (B2B sales/lead generation preferred) Employment Type: Full-time, On-site

Role Overview

We are seeking a motivated and energetic Outbound B2B Sales Lead Generation Executive to join our team in Bangalore.

The role involves identifying, engaging, and qualifying potential business clients through proactive outreach methods.

This is an excellent opportunity for individuals with 1 year of experience in sales or lead generation who want to grow their career in B2B sales.

Key Responsibilities

Prospecting: Research and identify potential B2B clients across industries using LinkedIn, CRM tools, and industry databases.

Outbound Outreach: Initiate contact via cold calls, emails, and social media to build rapport and communicate the company's value

proposition.

Lead Qualification: Assess prospects needs and ensure only relevant leads are passed to the sales team.

Pipeline Management: Maintain accurate records of lead interactions, follow-ups, and next steps in CRM systems.

Appointment Setting: Schedule meetings, demos, or discovery calls between qualified prospects and senior sales managers.

Collaboration: Work closely with marketing and sales teams to refine messaging and improve conversion rates.

Qualifications

Bachelor's degree in business administration, Marketing, or related field (preferred).

1 year of experience in outbound B2B sales, telesales, or lead generation.

Strong communication, interpersonal, and negotiation skills.

Ability to work in a fast-paced, target-driven environment.

Familiarity with CRM tools (Zoho, HubSpot, Salesforce) and lead generation platforms (LinkedIn Sales Navigator, Apollo, etc.).

Prior exposure to IT services or construction industries is a plus.

Skills Required

Cold calling & email outreach

Lead qualification & appointment setting

Market research & client prospecting

CRM pipeline management

Strong persuasion & relationship-building skills

Compensation & Growth

Salary Range: 2.85 - 3.85 LPA (depending on experience & performance benchmarks in Bangalore market)

Rounds: HR, Versant (International VETI - 4/5 Quality (Excellent English Communication) and Manager Round.

Workdays: 6 days a week and Fixed Sundays Off.

Shifts: 10 AM to 7 PM Shifts.

Please contact HR Shwetha at 9187364729.

For all the above positions we need Immediate Joiners preferably based out of nearby locations to Marathahalli, Hebbal and Electronics City with good communication skills and it is completely Work from Office role.