Help Desk Customer Care Exective

Post Suitable: Male / Female

Kindly share your Resume / CV by WhatsApp on Cell No. 6366751637, we will contact you for F2F interview ONLY, there will be NO virtual OR telephonic interview.

Address: To Work

V-Tronik Innovation LLP Address Cunnigham Road Vasanth Nagar, Bengaluru- 560051 Karnataka. Near Vidhan Sudha

We work 6 days a week, timing 9 AM to 6 PM & Sunday Holiday.

Benefits ESIC / PF (If eligible) + Insurance / Bonus / Gratuity / Leaves all as per Labour Law + Yearly Increment + Travel Allowance + Retention Bonus after completion of 5 years of duty, Salary negotiable based on experiences.

Basic requirement: Fluent English Speaking, Good Typing speed & preferably Kannada & Hindi Speaking, knowledge of GEM Portal / other Govt. Portal e- Bidding, MS Excel with V Lookup, PIVO Table, Spread sheet, Table sum Formulas & Microsoft Outlook Emails.

Experience 3 – 5 years - share your resume on ‪+91-6366751637

Roles & Responsibilities

Help Desk Customer Service Executive / Manager duties:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods and tools

Meet personal and team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

We are not from consultancy firm, it's direct hiring for V- Tronink Co. ; We don't take any fees & it's not on contract.

If Interested, do share your resume on Cell No. 6366751637

Regards

HR