Operation Executive
Zeblaze SolutionsFixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 1 year
Basic EnglishJob highlights
Urgently hiring
4 applicants
Job Description
About the Role
We are looking for a proactive and detail-oriented Operations & Customer Service Executive to manage end-to-end after-sales operations. This role involves coordinating pickups, tracking service requests, managing dispatches, and ensuring a seamless customer experience.
Key Responsibilities
Arrange product pickups for service, replacement, upgrade, and refund cases
Create and manage job cards for all received units (e.g., projectors)
Track pickups and service status, and provide timely updates to customers
Coordinate dispatch of serviced/replacement/upgrade units to customer addresses
Work closely with the service team to ensure all units are processed on time
Handle customer queries via calls, WhatsApp, and tickets
Ensure adherence to SLA, TAT, and quality standards
Key Requirements
1–4 years of experience in operations, logistics, or customer support
Strong communication and coordination skills
Ability to manage multiple tasks and follow-ups efficiently
Experience in after-sales service or reverse logistics is a plus
Basic knowledge of CRM tools and tracking systems
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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