Operation Executive

About the Role

We are looking for a proactive and detail-oriented Operations & Customer Service Executive to manage end-to-end after-sales operations. This role involves coordinating pickups, tracking service requests, managing dispatches, and ensuring a seamless customer experience.

Key Responsibilities

Arrange product pickups for service, replacement, upgrade, and refund cases

Create and manage job cards for all received units (e.g., projectors)

Track pickups and service status, and provide timely updates to customers

Coordinate dispatch of serviced/replacement/upgrade units to customer addresses

Work closely with the service team to ensure all units are processed on time

Handle customer queries via calls, WhatsApp, and tickets

Ensure adherence to SLA, TAT, and quality standards

Key Requirements

1–4 years of experience in operations, logistics, or customer support

Strong communication and coordination skills

Ability to manage multiple tasks and follow-ups efficiently

Experience in after-sales service or reverse logistics is a plus

Basic knowledge of CRM tools and tracking systems