Sales & Service Engineer

Position Title: Sales cum Service Engineer

Department: Sales & Service

Location: Bangalore

Experience Required: 2–5 Years

Employment Type: Full-Time

About the Role:

We are looking for a dynamic and technically sound Sales cum Service Engineer who will be responsible for both business development and after-sales service support. The role involves identifying new sales opportunities, handling client relationships, installing and servicing equipment, and ensuring customer satisfaction. The ideal candidate should have a mix of technical expertise and sales orientation.

Industry: Manufacturing / Testing Instruments

Key Responsibilities:

• Identify and develop new business opportunities in the assigned region
• Manage and grow relationships with existing clients
• Conduct product demonstrations and technical presentations
• Understand customer requirements and recommend suitable solutions
• Handle installation, commissioning, and servicing of machines
• Provide after-sales support and resolve customer issues on-site or remotely
• Coordinate with internal teams (production, design, and logistics) for timely delivery and service
• Maintain records of sales activities, service reports, and customer interactions
• Achieve monthly and quarterly sales targets

Essential Requirements:

·      Diploma / B.E. / B.Tech in Mechanical / Electrical / Electronics Engineering

• 2–5 years of experience in sales and/or service of industrial equipment
• Basic understanding of mechanical/electrical systems
• Strong communication and interpersonal skills
• Willingness to travel extensively within the assigned region
• Problem-solving attitude with customer-focused approach

Preferred Skills:

• Experience in testing instruments, lab equipment, or similar industries
• Ability to handle both technical troubleshooting and sales discussions
• Familiarity with CRM tools and reporting
• Basic knowledge of installation and maintenance processes

Key Performance Indicators (KPIs):

• Achievement of sales targets
• Customer satisfaction and service turnaround time
• Number of successful installations and service closures
• Repeat business and client retention