Senior Customer Services Executive

🚀 Hiring Now – International Voice Process (Bangalore)

🎧 Role: Associate / Sr. Customer Support

📍 Location: Electronic City, Bangalore

🗓 Work: 5 Working Days | 2 Rotational Offs

💼 Salary Structure:

✨ 0–6 Months: 3.1 LPA (₹20,370 Training | ₹22,800 Post)

✨ 7–12 Months: 4.22 LPA (₹27,950 Training | ₹31,340 Post)

✨ 12–23 Months: 4.1–4.22 LPA (₹27,950 Training | ₹30K–31K Post)

🎓 Eligibility:

✔ UG / Any Graduate

✔ Age below 45

✔ Freshers & Experienced can apply

🗣 Skills Required:

✔ Excellent communication

✔ Basic computer knowledge

✔ Typing: 20 WPM (80% accuracy)

💡 Perks:

🚖 Free both-side cab

📈 Growth opportunities

📊 Selection Process:

Screening ➡ Typing Test ➡ Versant ➡ Ops ➡ HR

🔥 Start your career with NA Voice Support!

General Responsibilities:

- Demonstrates clear and polite written communication

- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and

professional customer service

- Maintains a positive and professional demeanor and portrays the company in a positive light

- Demonstrates knowledge and use of departmental resources, policies and procedures

- Annotate contact topic and actions in Amazon tools

- Maintains email handle time, while remaining friendly and informative (after call email to

customers)

- Maintains productivity and quality standards

- Actively seeks solutions and identifies trends to appropriate personnel including possible

solutions or suggestions

- Demonstrates appropriate sense of urgency for customer responses

- All other duties as assigned

Interview Rounds :

1. RMG Screening as per the JD

2. Typing Test – min 20 WPM and 80% accuracy.

3. Versant: 60 or above

4. Operations Round.

5. HR / Offer discussion if selected.

Job Location Bangalore, Electronic City