Service Operations Executive

About DrinkPrime:

Access to safe and affordable drinking water is the biggest problem of urban India. A large percentage depend on bubble water cans (20L cans). However, research shows >85% of these bubble cans are contaminated and not safe for drinking. 

On the other side, water purifiers are very expensive. It has a high upfront cost, annual maintenance cost and spares cost extra. Only less than 5% of the urban population have it.

At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission of DrinkPrime and the team. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.

What you will do:

You will be primarily responsible for analyzing and coordinating operational and supply chain activities to ensure seamless service delivery.

Purpose of the role:

We are looking for people who are excellent at problem solving, are super ambitious and at the same time, enjoy the excitement and unpredictability of working in a startup environment. You will be primarily responsible for analysing and co-ordinating the supply chain of our business.

Roles and Responsibilities:

1. Create a streamline process for technicians and delivery partners; to ensure on time service and installation
2. Manage and maintain the records of the Inward/outward movement of stock.
3. Optimise the existing process to the benchmark levels to meet the rapidly changing business environment
4. Build and refine performance management tools to improve quality of the technicians and the delivery partners 
5. Create workforce engagement programs to recognise top performers and motivate the team of technicians and the delivery partners
6. Communicate with our customers if needed 

Required Skills:

1. 1 year of minimum experience in high growth operations
2. Excellent verbal and written communication skills; the ability to call, connect and interact in English and Hindi both. 
3. Able to multitask, prioritise, and manage time efficiently