Empathex Services Private Limited

Team Leader - Operations

Empathex Services Private Limited
HSR Layout, Bengaluru/Bangalore
₹0 - ₹30,000 monthly*

Fixed

₹0 - ₹25,000

Average Incentives*

₹5,000

Earning Potential

₹30,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years
Basic EnglishBasic English

Job highlights

Benefits include: PF, Mobile Allowance, Internet Allowance, Health Insurance

Benefits include: PF, Mobile Allowance, Internet Allowance, Health Insurance

Job Description

🚀 Hiring: Team Leader – BPO Sales Process🏢 Company: Empathex Services Pvt. Ltd.

📍 Location: Bluemoon Prime, 389, Terrace Floor, 9th Main, Sector-7, HSR Layout, Bangalore

💰 Salary: Up to ₹30,000 per month

👨‍💼 Experience Required: 3–6 Years

🎯 Industry: BPO Sales

Job SummaryWe are looking for an experienced Team Leader with a strong background in BPO Sales Operations. The candidate should have hands-on experience in team handling, performance management, KPI/KRA monitoring, attrition control, and shrinkage management.

  • Key Responsibilities (KRA)Manage and lead a team of sales executives to achieve business targets.
  • Monitor daily, weekly, and monthly team performance.
  • Drive productivity, sales conversion, and revenue generation.
  • Conduct regular coaching, mentoring, and performance reviews.
  • Ensure adherence to process compliance and quality standards.
  • Manage team attendance, scheduling, and workforce planning.
  • Control and reduce attrition and shrinkage within the team.
  • Coordinate with internal stakeholders to improve operational efficiency.
  • Prepare and share performance reports and dashboards.
  • Key Performance Indicators (KPI)Team Sales Target Achievement
  • Revenue Generation
  • Conversion Rate
  • Productivity Metrics
  • Attendance & Adherence
  • Attrition Rate
  • Shrinkage Control
  • Quality Scores
  • Team Engagement & Retention
  • Customer Satisfaction (CSAT) Metrics
  • Required Skills & KnowledgeStrong knowledge of KPI & KRA Management.
  • Good understanding of Attrition and Shrinkage Management.
  • Team handling and people management skills.
  • Excellent communication and leadership abilities.
  • Strong analytical and reporting skills.
  • Ability to drive performance and achieve targets.

Eligibility Criteria✔ 3–6 years of experience in BPO Sales.

✔ Basic proficiency in English, Hindi, and Kannada.

✔ Minimum 1–2 years of Team Leader experience.

✔ Proven experience in handling sales teams.

✔ Strong leadership and performance management skills.

✔ Graduation preferred.

📞 Share Resume on this contact No- HR Neha – 9105480730

Job role

Work location
Work locationTERRACE FLOOR OFFICE SPACE "BLUEMOON PRIME" bearing #389, Terrace Floor, 9th Main, Sector-7, HSR Layout, Bangalore-560102 HSR Layout, Bengaluru/Bangalore
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years
Education
EducationGraduate
Skills
SkillsDomestic BPO, Leadership skills, International BPO
English level
English levelBasic English
Age limit
Age limit18 - 45 years
Gender
GenderMale

About company

Name
NameEmpathex Services Private Limited
Address
AddressTERRACE FLOOR OFFICE SPACE "BLUEMOON PRIME" bearing #389, Terrace Floor, 9th Main, Sector-7, HSR Layout, Bangalore-560102 HSR Layout, Bengaluru/Bangalore
Job posted by Empathex Services Private Limited

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You can expect a minimum salary of 0 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Only Male candidates can apply for this job.

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