Telecalling Executive

Job Title: Telecalling Executive – Patient Appointments & Lead Conversion

Company: Laksha Care Clinic

Location: Arakere Gate, Panduranga Nagar, Bengaluru – 560076 Work Mode: On-site | Full Time | Day Shift, Working Days: 6 Days a week

Gender: Female Age: 20 – 32 years

Experience: Minimum 1 year in telecalling, tele-sales, or patient coordination Education: Diploma or Graduate (any stream)

About Laksha Care Clinic

Laksha Care Clinic is a fast-growing multi-speciality healthcare brand offering Dental, Skin & Hair treatments under one roof. We are redefining neighbourhood healthcare through expert doctors, modern clinical technology, and a strong patient-first approach. Our telecalling team is the first voice our patients hear - and we take that seriously.

Role Overview

This is a results-driven, patient-facing telecalling role. Your primary job is to call inbound leads promptly, understand their concern, build genuine rapport, create urgency, and convert inquiries into confirmed clinic appointments and walk-ins - every single day. You will be the bridge between a patient's curiosity and their first step into the clinic.

If you are warm on the call, sharp with follow-ups, and driven by daily targets - this role is for you.

Daily Targets (Non-Negotiable)

• ✅ Minimum 6+ confirmed appointments booked per day
• ✅ Minimum 4+ walk-ins driven per day
• ✅ 100+ calls made daily with 2+ hours of talk time
• ✅ All inbound leads responded to within 10-15 minutes of receipt
• ✅ Weekly and monthly conversion reports submitted to the Marketing Manager

Key Responsibilities

1. Inbound Lead Calling & Appointment Conversion (Core Focus)

• Call all inbound leads generated through Meta Ads, Google Ads, GMB, and walk-in enquiries - promptly and professionally
• Understand the patient's concern (Dental / Skin / Hair), empathise, and position the right treatment or consultation
• Create genuine urgency and guide the patient to book a confirmed appointment - same day or next day preferred
• Handle objections around cost, timing, or hesitation with confidence and a patient, solution-focused approach
• Ensure every lead is followed up at least 3 times before marking as unresponsive

2. WhatsApp & Multi-Channel Follow-Up

• Proactively follow up with all unconverted leads via WhatsApp - share treatment information, offers, doctor profiles, and clinic photos as needed
• Respond to all incoming WhatsApp enquiries within 15 minutes during working hours
• Maintain a structured daily follow-up pipeline - no lead should go cold due to lack of follow-up

3. Pipeline Management & Record Keeping

• Maintain accurate, up-to-date records of all calls, lead status, follow-up dates, and appointment confirmations in the CRM or tracking sheet
• Flag high-intent but unconverted leads to the team for additional nurturing support
• Share daily call reports: leads called, appointments booked, walk-ins confirmed, and pending follow-ups and lead quality status

4. Patient Experience & Front Coordination

• Greet walk-in patients warmly and coordinate with the front desk for a smooth check-in experience
• Handle basic patient queries regarding services, pricing, doctor availability, and clinic timings professionally
• Coordinate with doctors and clinic staff to ensure appointment slots are accurate and confirmed

5. Weekly & Monthly Performance Review

• Participate in weekly performance reviews - appointments booked, walk-ins achieved, conversion rate, and lead response time
• Work toward monthly targets set by the Marketing Head and proactively flag challenges early
• Continuously improve call quality, objection handling, and conversion scripts based on feedback

What We're Looking For

• A warm, confident communicator who can build trust quickly over a call
• Target-driven with a never-give-up follow-up attitude
• Calm and composed under pressure - able to handle high call volumes without losing quality
• Proactive, punctual, and self-managed - does not need to be reminded to follow up
• Genuinely enjoys speaking with people and helping them make decisions

Required Skills & Qualifications

• Minimum 1 year of experience in telecalling, tele-sales, patient coordination, or customer service (clinic/hospital experience strongly preferred)
• Fluency in English is mandatory; proficiency in Kannada is essential; Hindi and other regional languages are an added advantage
• Confident verbal communication with strong listening and objection-handling skills
• Basic computer skills - MS Excel, WhatsApp Business, and CRM/Google Sheets
• Pleasant, presentable, and patient-friendly attitude at all times

What We Offer

• Competitive fixed salary + performance incentives tied to appointments booked and walk-ins achieved
• Clear, transparent daily and monthly targets - high performers are recognised and rewarded
• Supportive team environment with structured onboarding and call training
• Growth path into Patient Relations, Team Lead, or Clinic Operations roles
• Be part of a fast-growing healthcare brand where your work directly impacts patient footfall and clinic growth

Post screening -shortlisted candidates will be invited for in person interview at office.