Senior Business Process Analyst - Order to Cash (O2C) and Accounts Receivable

15 - Analyst III Business Process Transaction - RR-0371072

Job Description:

We are seeking an Accounting graduate with a strong foundation in Order to Cash (O2C) and Accounts Receivable operations to support end‑to‑end AR activities for a US‑based client. The role requires hands‑on experience or solid conceptual knowledge of invoicing, cash application, collections, and dispute management, along with the ability to communicate effectively with international stakeholders.

The ideal candidate should be detail‑oriented, process‑driven, comfortable working in US business hours (night shift), and flexible to work from the office as business needs demand. This role plays a critical part in ensuring accurate revenue recognition, timely cash flow, and adherence to accounting controls and SLAs.

Key Responsibilities

Order to Cash (O2C) Operations

Handle end‑to‑end O2C activities, including but not limited to:

• Invoicing:
  • Generate and validate customer invoices as per contractual terms and billing schedules
  • Ensure accuracy of pricing, taxes, and billing details
• Cash Application:
  • Apply customer payments accurately against open invoices
  • Handle unapplied, misapplied, and short/over payments
• Accounts Receivable Management:
  • Monitor AR aging and outstanding balances
  • Ensure compliance with credit terms and payment timelines
• Collections:
  • Follow up with customers for overdue payments via email and calls
  • Maintain regular communication to resolve payment delays
• Dispute & Deduction Management:
  • Identify, analyze, and resolve invoice disputes and deductions
  • Coordinate with internal teams (billing, sales, operations) for root‑cause resolution

Process & Compliance

• Ensure timely and accurate processing of AR transactions as per defined SLAs
• Adhere to standard accounting procedures, internal controls, and SOX requirements
• Maintain complete, accurate, and audit‑ready documentation
• Support month‑end, quarter‑end, and year‑end closing activities related to Accounts Receivable
• Participate in process improvements, standardization, and knowledge documentation

Client & Stakeholder Communication

• Communicate professionally with US‑based clients through emails and conference calls
• Provide status updates, clarifications, and issue resolutions within agreed timelines
• Build and maintain strong working relationships with internal and external stakeholders

Required Qualifications

• Graduate in Accounting, Finance, Commerce, or a related discipline
• Good understanding of Accounts Receivable and Order to Cash (O2C) concepts
• Strong verbal and written communication skills (email and client calls)
• Willingness to work night shifts aligned to US business hours
• Flexibility to work in hybrid / work‑from‑office mode as required
• Basic working knowledge of ERP systems (SAP / Oracle preferred)
• Proficiency in MS Excel and standard accounting tools

Desired Skills & Competencies

• High attention to detail with a focus on accuracy
• Strong problem‑solving and analytical skills
• Ability to work independently as well as collaboratively in a team environment
• Customer‑centric mindset with a professional approach to issue handling
• Effective time management, prioritization, and ability to meet strict deadlines
• Openness to learning and adapting to new processes and systems

Work Conditions

• Shift: Night Shift (US‑based client support)
• Work Mode: Hybrid / Work from Office as per business requirement
• Location: As per company policy

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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Experience Level

Senior Level