Account Strategist, Google Customer Solutions

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience with stakeholder management, business, sales industry or customer engagement.

Preferred qualifications:

• Knowledge of the local market with excellent investigative skills.
• Knowledge of traditional and online marketing strategy and tactics, and products across all digital advertising.
• Ability to lead and manage multiple projects with internal and external stakeholders
• Ability to think about issues and develop recommendations and action plans.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

In this role, you will work with the advertisers to shape their business growth and strengthen relationships. You will drive product adoption and business growth. You will anticipate how decisions are made at C-Level and you will explore and uncover the business needs of customers, and understand how the range of product offerings can grow their business. You will set the goal and strategy for how their advertising can reach users.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Manage a portfolio of customers alongside account managers to deliver against goals, while prioritizing and delivering a quality sales experience to customers.
• Establish credibility with executives and serve as a trusted consultant to optimize and expand their advertising investment by understanding business drivers, identifying opportunities for growth, managing risks & creating multi-quarter plans for sustainable business growth.
• Drive business growth, partnerships, business planning and strategy, review, and education for customers.
• Coach peers in the organization to create skill lift that drives customer growth and contributes to team success.
• Collaborate with cross-functional teams to enable customer growth.