Associate Customer Success Specialist

Associate Business Solutions Specialist

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Description
The Associate Customer Success Specialist is responsible for ensuring customers achieve maximum value from our products and services. This role focuses on onboarding, adoption, relationship management, issue resolution, and proactive engagement to drive customer satisfaction, retention, and long-term success.

Key Responsibilities

• Serve as the primary point of contact for assigned customers, building strong relationships through regular check-ins and health reviews. 
• Support customer onboarding, training, and product adoption, guiding customers on workflows, best practices, and feature usage.
• Drive product adoption and value realization by identifying gaps, recommending solutions, and sharing updates and enhancements.
• Act as a customer advocate, managing issues and escalations by coordinating with internal teams to ensure timely resolution.
• Support customer retention and renewals by demonstrating value, identifying risks early, and assisting with upselling/cross-sell opportunities.
• Maintain accurate documentation and reporting, tracking customer success metrics such as adoption, engagement, and satisfaction. One Team
• Communicate with key stakeholders and dealer partners to support onboarding, adoption, and ongoing usage of the Tekion product, while also assisting with subscription upgrades in account management capacity.
• Maintain clear, detailed, and well-organized documentation, and effectively share notes and action items both internally and with dealers
• Ensure clear and consistent communication between internal responsible teams and dealers to enable smooth coordination and timely resolution.

 

Required Skills
• Strong verbal and written communication skills.
• Customer-centric mindset with problem-solving abilities. Must have strong communication skills.
• Ability to manage multiple customers and priorities effectively.
• Experience working with cross-functional teams.
• Should be ready for rotational shift •
Role will be required to work in US hours to support dealers remotely.

Preferred Qualifications
• 1 - 3 years working experience.
• Experience implementing SaaS solutions is a plus but not required.
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders.
• Effective communication with business and technical team members.
• Established ability to clearly explain and train clients on the Tekion platform.
• Proven ability to take customer suggestions or insights and translate them into technical deliverables

 

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. 

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

Experience Level

Mid Level