Application Support Engineer

Associate Systems Engineer - Zabbix Monitoring Specialist

Job Description:

Description

As a Zabbix Monitoring Specialist, you will partner with various internal and external Airbus entities to deliver technical operational assistance to application and business units. Operating within an autonomous, multi-skilled team, you will be tasked with setting up Zabbix monitoring solutions across various assets and capabilities. Furthermore, you will manage ITIL-aligned support workflows, encompassing the tracking and resolution of incidents, changes, and problems.

Qualification & Experience

• Pursuing or recently completed a Bachelor's degree in Computer Science, Information Technology, or a related discipline.

• Up to 1 year of internship/academic experience in IT.

Must Know (Foundational Level)

• Operating Systems: Basic theoretical or practical knowledge of Windows and Linux operating systems.

• Networking: Familiarity with basic LAN/WAN technologies and a fundamental understanding of network concepts (IP addressing, DNS, basic routing).

• IT Fundamentals: Basic understanding of what servers, applications, and IT infrastructure are.

• Soft Skills: Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts.

• Teamwork: Ability to work collaboratively within a diverse team, showing a high degree of initiative, eagerness to learn, and determination.

Good to Have (Minimal Exposure / Academic Knowledge)

• Automation & Scripting: Minimal exposure to or academic knowledge of Python or similar scripting languages. An interest in learning infrastructure automation technologies (like Ansible).

• Artificial Intelligence (AI) & AIOps: Basic awareness of how AI and machine learning are starting to shape the future of IT operations, anomaly detection, and automated alerting.

• Cloud Computing: Familiarity with basic cloud concepts (AWS, Azure, or Google Cloud).

• Monitoring Tools: Any academic or homelab exposure to monitoring tools such as Prometheus, Nagios, Zabbix, or Datadog is a big plus.

• Agile Methodology: Basic awareness of Agile ways of working and ITSM tools (like ServiceNow).

Responsibilities

• Learn and Assist: Shadow senior Monitoring Specialists to understand how systems and network infrastructure for business-critical services are monitored.

• Platform Support: Assist in minor configurations, dashboard creation, and daily health checks on the Zabbix Enterprise Monitoring platform under supervision.

• Process Automation: Work with senior engineers to identify manual, repetitive tasks and learn how to automate them using basic Python scripts or DevOps methodologies.

• Documentation: Help document monitoring processes, standard operating procedures (SOPs), and alert response guidelines.

• Incident Collaboration: Observe and eventually assist in the incident response process, learning how alerting tools (like PagerDuty or OpsGenie) trigger actions.

• Explore Innovations: Research and present small internal presentations on how emerging tech like AI and basic automation can be integrated into the team's daily workflows.

Success Metrics

Success in this role will be measured by your learning curve and engagement, including but not limited to:

• Learning Milestone Completion: Successfully completing assigned onboarding trainings and foundational certifications within the expected timeline.

• Agile Participation: Providing transparent updates during AGILE rituals (daily stand-ups) on what you have learned, tasks you are assisting with, and asking for help proactively.

• Quality of Support: Delivering first-time-right execution on basic, supervised tasks assigned during sprints.

Team Contribution: Active participation in team meetings, asking insightful questions, and bringing a fresh, innovative perspective (e.g., suggesting a simple script to save time).

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Digital

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.