Business and Operations Specialist - Payment Operations

Business & Operations Specialist - Payment Operations

Job Responsibilities:

• Perform assigned reconciliation tasks accurately and on time, ensuring adherence to company policies, defined controls, and SOPs.
• Own/support month-end close activities and FA accounting operations, including FA transactions and project-related activities.
• Maintain in-depth understanding of end-to-end FA processes including Depreciation, Accumulated Depreciation, WIP, and FAR.
• Support Global FA processes as required and handle ad hoc business requests in line with stakeholder expectations.
• Review financial data and supporting documents to identify discrepancies, investigate root causes within defined procedures, and implement basic corrective actions or escalate appropriately.
• Maintain reconciliation trackers, evidence, and documentation to ensure completeness, audit readiness, and traceability of actions taken.
• Prepare routine reconciliation status updates and exception summaries for review by SMEs/Team Leads; support compilation of periodic reports as required.
• Collaborate with cross-functional partners (e.g., upstream/downstream teams, technology/support teams as needed) to support timely closure of breaks and improve end-to-end efficiency.
• Contribute to continuous improvement by highlighting recurring breaks and recommending standardization opportunities to reduce rework and improve first-time-right outcomes.
• Support automation of routine steps (data entry, matching, reconciliation checks, and reporting support) by identifying rule-based opportunities and assisting with UAT/data validation for RPA/AI solutions when implemented.
• Uphold integrity, transparency, and ethical conduct, including responsible handling of financial data and awareness of data privacy, bias, and transparency considerations when using automation/AI-enabled tools.

Required skills, capabilities & skills:

• Graduate (Accounting/Finance preferred) with 0–3 years of experience in operations, finance, or a related role (reconciliation exposure is an advantage).
• Strong attention to detail, good analytical skills, and problem-solving ability to identify breaks and support timely resolution.
• Good verbal and written communication skills; ability to collaborate within a team and with cross-functional stakeholders.
• Proficiency in Microsoft Excel (trackers, reconciliations, basic analysis); familiarity with accounting/ERP tools is an advantage.
• Ability to prioritize work, manage time effectively, and deliver in a fast-paced, deadline-driven BAU environment.
• Willingness to learn new processes and tools; openness to change and continuous improvement.
• Awareness of ethical implications of using AI/automation in finance operations (data privacy, bias, transparency); exposure to RPA/automation concepts is a plus.

Experience Level

Mid Level